Overview
Student Engagement & Experience Manager (KD12952) – Bath, BA2 7AY
About the role:
This is a unique opportunity to directly shape and enhance the undergraduate student experience in one of the UK’s leading business schools.
A degree from School of Management offers students more than just academic achievement, we provide comprehensive support across academic, employability, and wellbeing to help every student reach their full potential. The Student Experience and Engagement Manager plays a pivotal role in ensuring that all undergraduate students feel included, supported, and connected throughout their journey.
As Manager, you will lead a team of Student Experience Officers, providing strategic and operational leadership and direction. You will bring insight from the higher education sector and ensure high levels of expertise in student engagement and support, helping us maintain our reputation for excellence.
It is essential that our ideal candidate will bring experience from a higher education setting in a role focused on supporting and enhancing the student experience. We place strong value on inclusive approaches to student learning and development, and on embedding the student voice in everything we do, so expertise in these areas are sought.
As the Manager of a busy and dynamic team, you will need to demonstrate confident leadership and the interpersonal skills to influence, motivate, and support others. Just as importantly, you will bring high levels of empathy and understanding, ensuring that both students and colleagues feel heard, valued, and supported.
About you:
- You will have a strong understanding of university quality assurance policies and understand the significance of them.
- Be culturally sensitive, with experience supporting students from a wide range of backgrounds.
- Demonstrate excellent working knowledge and application of IT and digital technologies, including a proven ability to manipulate, analyse, and present data.
- Be able to work both independently and collaboratively within a small team.
- Effectively organise a busy workload and prioritise tasks to achieve positive outcomes.
- Be innovative and creative in your thinking, with a keenness to develop ideas into initiatives that continually enhance the student experience.
Further information:
This role is offered on a full-time (36.5 hours per week), permanent basis.
For an informal discussion about the role please contact Sanchia Jones (Head of Undergraduate & Assessments Operations) on sj782@bath.ac.uk
However please ensure that you submit your application through the university website.
We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equality and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students and encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment.
We’re very proud to be a signatory of the Armed Forces Covenant. an accredited Disability Confident Leader; autism friendly university, committed to building disability confidence and supporting disabled staff.
What we can offer you:
We’re continually expanding our benefits package to better support you and enhance your experience with us and the below is just an example of some of the many great benefits we offer:
- Free counselling services through Health Assured
- Cycle to work scheme
- Electric vehicle salary sacrifice scheme
- Staff discount at Team Bath gym
- Staff discounts on postgraduate tuition fees
- Staff discount on language courses
- Generous employer contributory pension schemes
- Generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work life balance
- A wide range of personal and professional development opportunities including Apprenticeships, LinkedIn Learning and more
- Free entry to the Holburne Museum in Bath
- Local discounts and more
- A family-friendly workplace
- An excellent reward package that recognises the talents of our diverse workforce
- Relocation allowance
- Visa reimbursement and Interest-Free Loan to help with the cost of some immigration expenses
Find out more about our benefits and watch the video to hear from our staff about what makes the University of Bath a great place to work as well as following us X and LinkedIn.
Closing Date: 21 Aug 2025
Department: Management, Specialist and Administration
Salary: £38,249 to £45,413
