Overview
Workforce Planning and Development Manager – Go-Ahead House (East Croydon)
Are you a strategic thinker with a passion for data-driven planning and operational excellence? We’re looking for a proactive and analytical professional to take ownership of the Customer Service Directorate (CSD) workforce plan. In this pivotal role, you’ll lead the development and delivery of resourcing and training strategies that align with our key performance indicators and strategic goals-ensuring we have the right people, in the right place, at the right time.
Key Responsibilities
- Develop and maintain an agile, cost-effective workforce plan aligned with GTR’s strategic objectives.
- Translate forecasts and budgets into actionable plans, ensuring stakeholder buy-in and clear communication.
- Collaborate with recruitment, training, and rostering teams to deliver plans on time and manage risks.
- Coordinate all workforce planning activities, ensuring accountability and timely progress.
- Produce regular reports on delivery status, highlighting risks and recommending corrective actions.
- Identify and propose workforce design improvements using data and stakeholder insights.
- Lead or support the implementation of approved changes, ensuring compliance with governance and safety protocols.
- Work closely with Employee Relations and Portfolio teams to secure necessary approvals and track benefit realisation.
What you’ll get:
Living locally, you’ll have a short commute and rewarded with an interesting and varied work schedule, in an environment where learning and progression is actively encouraged. You’ll enjoy great company and industry benefits, as well as the support of a passionate team. Along with comprehensive and ongoing training, your benefits will include free travel on our network, privilege rate oyster card, up to 75% off travel on other TOCs (train operating companies), final salary pension and much more. #LI-PA1
