Overview
Deputy Peers Dining Room Group Manager – Westminster, SW1A 0PW
We are looking for a Deputy Peers Dining Room Group Manager to join our Catering & Retail Services Office at the House of Lords. This is a position where you will show high levels of service delivery with creativity and flair, as well as an appetite for continuous improvement and change management.
Operationally, you will lead your team and manage every aspect of service delivery supporting the Department’s commitment to reduce costs, improve commercial viability and to promote a proficient and responsive hospitality service maintaining the highest levels of customer service.
This is an exciting opportunity to work onsite at Parliament!
You’ll be accountable for/to:
* Ensure that the highest standards of customer service are always maintained and delivered effectively through your team.
* Being responsible for the management of staffing levels in your designated outlet group on a daily basis adjusted according to business demands, ensuring that the efficient and flexible use of staff resource is maintained at all times without compromising on service standards and within agreed budgets.
* Build and maintain a professional, agile, and disciplined team, embedding a culture of outstanding customer service, flexibility, technical ability, performance and business proficiency plus a close working partnership with chefs and their management team.
* Demonstrate highly effective teamwork and collaboration by working closely and in partnership with the food service and food production teams, as well as other key CRS personnel to effect smooth service delivery.
* Working with the Peers Dining Room Group Manager, ensure the professional and personal development of the team, through a robust training and development plan.
* Work flexibly across a shift pattern and potentially in other outlets as directed and when required.
If this sounds like something you would like to hear more about, please apply below.
What we’re looking for:
* Strong Leadership skills.
* Demonstrable experience of working in a high quality, high volume hospitality environment, focused on the 4/5 star marketplace.
* The ability to work well under pressure and as part of a team in a busy environment.
* IT knowledge to be able to deal with reservations, emails etc.
* Technical qualifications, vocational qualifications such as NVQ level 3 Diploma in Food and beverage service or equivalent would be an advantage.
What you’ll get in return:
* 30 days annual leave (increasing to 35 after one years’ service).
* Generous pension scheme.
* Parliamentary health and wellbeing programme.
* The opportunity to witness history in the making!
The work we do is vital to House of Lords, and you will be a pivotal member in the team strengthening the work of the House. The House of Lords is the second chamber of the UK parliament. It is independent from and complements the work of the House of Commons to:
* Make laws.
* Check and challenge the actions of the government through questions and debates.
* Investigate public policy and provide a forum of independent expertise.
Please complete your online application by 23:55 on Sunday 31st August 2025.
If you require any reasonable adjustments during the application process, please contact HL Recruitment.
Job offers are standardly offered at the minimum of the salary range.
The House of Lords Administration is committed to increasing diversity and maintaining an inclusive workplace culture. We welcome applications from all candidates with diverse characteristics, including different ages, caring responsibilities, disability, gender/sex, gender reassignment/trans, marriage and civil partnership, pregnancy and maternity, race/ethnicity, religion or belief, sexual orientation and socio-economic status. We welcome discussions about flexible working arrangements and reasonable adjustments.
