Overview
Guest Service Manager – London
Company Description
Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.
Job Description
Portico are currently recruiting for a Guest Services Manager, who will coach and oversee our small team who look after the front of house operations with an insurance company located in the city.
The role of the Guest Services Manager is to ensure that the reception runs efficiently and all reception and hospitality duties are attended to. They will also ensure that all functions are carried out in accordance with the stipulated protocols and procedures.
The successful candidate will work closely with the company’s staff and their clients, as well as other service and business partners to ensure a seamlessly high-level standard of service is delivered. It is a highly visible role, and the Guest Services Manager will always be seen as an overseer and an ambassador.
The role is very hands on, with the successful candidate not only ensuring that an exceptional high level of service is delivered by the team. But also ensuring the effective utilisation and management of space within their domain whilst being open minded, adaptable, and flexible in an ever changing and evolving business.
Salary: £48,204
Hours: 7am – 4 pm or 8am – 5 pm, based on rotation
Qualifications
People management experience is essential, and the successful candidate will have a proven track record of working at a supervisory or management level, within a high- end customer service role, ideally within a corporate reception environment.
They will be highly motivated and well presented, with a natural and authentic flair for building rapport.
Excellent all-round communication and organisational skills are also essential, as well a as a strong passion for delivering five-star customer service.
The successful candidate will thrive in a busy and fast paced working environment, where teamwork is paramount to the success of the operation.
Additional Information
What’s in it for you?
- Excellent holiday allowance
- Pension contributions,
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme.
- 24-hour personal helpline for employees, providing counselling & information services.
- Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
- Our Training Academy provides excellent training and development opportunities for our people.
