Repairs Administrator – Surrey

Do you thrive in a fast-paced environment and enjoy keeping things organised behind the scenes?

At PA Housing, we’re looking for a Repairs Administrator to join our busy Repairs Team, helping us keep everything running smoothly for our customers and colleagues.

This isn’t your typical admin job it’s about making a real difference. You’ll be at the heart of our Repairs service, ensuring our customers get the support they need and our teams have the right information to deliver excellent results.

What’s in it for you.

In addition to the salary, we offer a number of benefits, including:

• High street discount schemes
• Health cash plans
• 26 days’ annual leave, increasing to 29 after three years, with the opportunity to buy more
• Flexible bank holidays take them when it suits you
• Car leasing scheme
• Hybrid working offering you the flexibility to thrive in your role. You’ll have the opportunity to blend the best of both worlds, spending approximately two to three days per week in the office once settled in the role. This is flexible and depends on meeting cycles and board activity. We also offer an optional nine-day fortnight scheme, allowing you to compress your hours if it suits the role.

What you’ll be doing

Here’s a snapshot of what your day-to-day could look like:

• Managing and logging repair requests from customers, staff, and external partners via phone, email, web chat, letter, and face-to-face.
• Updating CRM, Northgate, and other systems to keep our records accurate and up to date.
• Supporting our Handy Person service with essential admin tasks.
• Working closely with Repairs Advisors, stepping in during busy periods to keep things moving.
• Handling payments in line with financial regulations and ensuring complaints processes are followed correctly.
• Helping us deliver a service that’s reliable, responsive, and focused on people

What we’re looking for:

• Experienced in administration, with strong organisational skills and attention to detail.
• Confident with ICT systems and databases, with the ability to keep information accurate and well-maintained.
• Skilled at pulling together reports, analysing information, and helping teams make informed decisions.
• A great communicator who can build strong relationships with customers, colleagues, and external agencies.
• Experienced in customer-facing roles, able to deliver excellent service with empathy and professionalism.

If you’ve got the skills and the right attitude, we’d love to hear from you!

At PA Housing, we believe in respect, integrity, and accountability. Our work is about people not just properties and we’re always looking for ways to do better. If that sounds like your kind of place, we’d love to hear from you.

AGENCIES: We know where you are if we need your support so please do not contact us.

To apply for this role please click on the apply button or for any enquiries please email recruitment@pahousing.co.uk – We reserve the right to close this job advert early if we receive a sufficient number of applications. Therefore, we advise you to apply promptly to ensure your application can be considered.