Overview
Senior Manager of Collections – Exeter, UK
At EDF, success is personal. Here you’ll develop a career that’s unique to you. Whether you want to move horizontally, deepen your specialty, or advance through the levels — it’s your journey, powered by us. Join us and be part be of our mission to help Britain achieve Net Zero.
The Opportunity
Join EDF Business Solutions as the Senior Manager of Collections. This pivotal role involves managing a large, diverse team and overseeing Operations, Relationship Management, and Data & Insight functions.
You’ll drive the strategy to optimise debt and revenue collection, ensure regulatory compliance, and deliver an exceptional customer experience. This is a high-impact leadership position offering the chance to shape collections in a fast-evolving, highly regulated energy market while supporting EDF’s commitment to Net Zero and operational excellence.
Pay, benefits and culture
Alongside a starting salary of £68,800 and a market-leading pension scheme, your package will include a range of benefits, from the big and formal to the small and personal.
We’re talking about everything from enhanced parental leave to electric vehicle leasing, health insurance to product discounts, critical illness insurance to technology vouchers, gym membership to season ticket loans.
At EDF UK, we embrace flexibility while recognising that everyone’s working needs are different. Whether you’re in our office spaces, on site, or working remotely, we promote an environment that supports collaboration, connection, and comfort. No matter where you are, our priority is to make sure you feel safe, valued, and celebrated.
Here, we do right by each other and everyone’s welcome. We’re on an action-oriented journey, championing equity, diversity, and inclusion. We’d like our future workforce to have an equal gender balance, represent a broad mix of people from minority ethnic backgrounds, LGBTQ+, those with a disability and supporting social mobility.
We’re a disability confident employer and we’ll do all we can to help with your application. Please let us know if you need to request reasonable adjustments.
We take pride in fostering a dynamic and inclusive environment, where the diverse backgrounds and experiences of our employees drive fresh thinking and innovation. We understand that success means different things to different people. We believe there are multiple definitions of what it means to succeed. That’s why we support you to pursue a career that’s unique to you. Because success is personal.
What you’ll be doing
As Senior Manager of Collections, you’ll lead the collection of £7.2 billion annually across 22,000 customers, managing a team of 105 onshore and offshore professionals. You’ll oversee Operations, Relationship Management & Delivery, and Data & Insight to achieve ambitious KPIs while ensuring a customer-focused experience.
You’ll set the strategy to maximise cash collections and avoid debt. You will optimise debt and revenue collection, make payment easy, build strong stakeholder relationships, and drive continuous improvement in financial performance, compliance, and team engagement.
Who you are
We’re seeking a proven leader with experience managing large teams in commercial, financial, or energy sector environments. The ideal candidate will possess strong commercial and analytical skills, alongside a deep understanding of business energy supply and collections. You will have a track record of setting and delivering collection strategies for complex customer portfolios, supported by exceptional communication and influencing abilities to build and maintain relationships at all levels.
Commercially astute, with experience managing budgets and financial controls, you will also have a solid knowledge of the legal and regulatory frameworks governing debt collection. A degree-level education or equivalent professional experience is required, along with resilience and adaptability to thrive in a fast-changing environment.
If this sounds like you then we’d love to hear from you!
Closing date for applications: Friday 17th October 2025
Hiring Manager: Sander Van de Wouw
Location: Exeter, flexible
Success is personal. It’s your journey, powered by us. Join us and we’ll help Britain achieve Net Zero together.
