Overview
Company description
Location: London (hybrid working 3 office days per week)
Employment Type: Permanent, full time
Additional Benefits: Annual Bonus, Cash-Car Allowance & Private Medical Insurance
We’re Supercharged – And This Is Just the Beginning.
The AA is entering a bold new era with AI at the wheel. We’re building a dedicated AI capability, and we’re looking for passionate pioneers to shape what comes next.
We’ve recently replatformed onto a modern data stack, unlocking access to one of the UK’s richest datasets – from detailed vehicle fault histories to real-time connected car telemetry. Now, we’re turning that data into intelligent systems that keep Britain moving.
As AI Change & Adoption Lead, you’ll lead a team tackling real-world challenges with direct impact. Think predictive models that anticipate breakdowns before they happen, intelligent routing to optimise thousands of roadside patrols, and agentic AI that transforms customer service.
This is your chance to be part of something new. Something exciting. Something that matters. Ready to join the AA+AI journey?
#LI-Hybrid
This is the job
We’re looking for a strategic and inspiring AI Change & Adoption Lead to accelerate the adoption of AI across the AA. This high-impact role will shape how AI tools and behaviours are embedded into our ways of working, driving measurable business value and cultural transformation. You’ll work closely with senior leaders, product teams, and change champions to build excitement, capability, and momentum around AI.
As a confident communicator and experienced change leader, you’ll bring a compelling narrative to the AI journey, coaching executives, engaging teams, and designing interventions that make adoption stick. This is a visible, enterprise-wide role at the heart of our digital transformation.
What will I be doing?
- Develop and lead change strategies to embed AI tools and behaviours across the organisation.
- Partner with senior stakeholders to drive adoption, training, and value realisation.
- Champion cultural change through engagement events, storytelling, and community building.
- Coach ExCo and senior leaders to role-model AI-enabled behaviours.
- Design and deliver re-skilling programmes aligned to AI transformation.
- Monitor adoption metrics and recommend actions to improve uptake and impact.
What do I need?
- Proven experience leading large-scale, tech-enabled change programmes in complex organisations.
- Strong understanding of AI, machine learning, or data-driven transformation.
- Exceptional stakeholder management and influencing skills, including C-suite engagement.
- Confident public speaker and storyteller with proven demonstrable experience in high-visibility roles.
- Skilled in designing and executing cultural and behavioural change initiatives.
- Familiarity with Agile product development and digital transformation environments.
Additional information
We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:
- 25 days annual leave plus bank holidays + holiday buying scheme
- Worksave pension scheme with up to 7% employer contribution
- Free AA breakdown membership from Day 1 plus 50% discount for family and friends
- Discounts on AA products including car and home insurance
- Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
- Company funded life assurance
- Diverse learning and development opportunities to support you to progress in your career
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
Plus, so much more!
We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.
#LI-HH
