Recovery Operations Regional Manager – NonVolume

Overview

Company description

Location: Field Based (Multiple UK Locations) 
Employment Type: Full time / Permanent
Application Closing Date: Friday 17^th October 2025

We are hiring for multiple positions across a range of locations, offering exciting opportunities to join our team where your skills are needed most. 

Thought The AA only provide roadside assistance? Think again.

For over 100 years, we’ve continued to evolve and adapt. Today, as the nation’s number one motoring organisation, we offer a range of excellent products and services to millions of customers from roadside assistance to home and motor insurance as well as providing the latest driving technologies. As we continue to expand, diversify, and modernise, joining us as our Recovery Operations Regional Manager, you’ll play a key part to our success and join us on this exciting motoring journey.

This is the job

As a Regional Operations Manager, you’ll lead a high-performing team of Performance Leaders and Recovery Patrols across 6–10 locations, managing up to 150 colleagues and a fleet of 60–100 vehicles. You’ll be responsible for delivering exceptional customer service while driving strong commercial outcomes, including cost control, income generation, and efficiency savings—all without compromising on compliance, quality, or service standards.

This is a pivotal leadership role with accountability for transport operations, fleet availability, and resource utilisation across your region. You’ll be a named operator licence holder and a key figure in maintaining compliance with DVSA and Traffic Commissioner expectations, including European Drivers’ Hours regulations.

What will I be doing?

• Own and drive delivery of business and financial KPIs, ensuring performance aligns with budget expectations and commercial objectives.
• Lead and engage a high-performing regional team, fostering a culture of ownership, continuous learning, open communication, and readiness for change.
• Deliver change through people, building a team that embraces transformation and consistently meets performance targets.
• Own the regional budget, maintaining awareness of financial targets and ensuring value-driven delivery across all activities.
• Collaborate across a matrix environment, working with peers, business partners, and supervisors to maximise team effectiveness and commercial impact.
• Use data-driven insights to address underperformance through coaching, training, and structured action plans
• Champion compliance across your region, ensuring all drivers operate within UK and EU legislation to protect the AA’s reputation and minimise risk
• Manage relationships with maintenance providers to meet legal deadlines, resolve delays, and ensure optimal driver and vehicle availability, driving efficiency through UVOR

What do I need?

Capability, Knowledge and Experience:

• Demonstrated credibility and leadership within HGV operations, with a strong understanding of transport logistics
• Operational experience at managerial level, ideally within a recovery and DVSA-compliant environment
• Proven success in managing road transport operations and delivering results through people
• Track record of achieving performance targets by motivating and inspiring teams
• Analytical and commercially minded, able to build compelling business cases for change
• Confident in interpreting financial and operational data to drive informed decisions
• Strong customer focus, with a commitment to delivering positive outcomes
• Comfortable operating in high-volume, service-driven transport environments
• Experience in maintaining full compliance with National Operator Licence requirements in the road haulage industry
• Comprehensive knowledge of the full operational chain and its interdependencies
• Able to work effectively in a unionised environment, with experience in trade union relations

Education & Qualifications

• National Transport Manager CPC qualification (or equivalent) is essential
• HGV driving licence is desirable but not mandatory

Additional information

We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:

• 25 days annual leave plus bank holidays + holiday buying scheme
• Worksave pension scheme with up to 7% employer contribution
• Free AA breakdown membership from Day 1 plus 50% discount for family and friends
• Discounts on AA products including car and home insurance
• Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
• Company funded life assurance
• Diverse learning and development opportunities to support you to progress in your career
• Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family

Plus, so much more!

We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.
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