Overview
Community Warden – PO12BG, United Kingdom
Job Category: Housing
Region / Division: UK Region
Location: Civic Offices, Portsmouth
Working Hours: 37
Fixed Term Contract/Secondment for up to 12 months to cover maternity leave
37 hours per week – you must be prepared to work evenings and weekends
What is the role?
Come and join our fantastic team as a Community Warden and really make a difference! This team works on a rota which includes 12 hours shifts. Some shifts will require working until 2am and some weekends. Staff are also required to be flexible as cover shifts are included in the rota which is subject to review and change depending on needs of the service.
Working as part of the Clean City Team you will work with colleagues and the public to ‘Help keep the city safe, clean and tidy and to provide support and advice when needed’. Being a community warden is a customer facing role and you will respond to demands to help ensure a safe and pleasant environment for all of the community. Your work will largely focus on all residential areas, parks, the seafront and open spaces. You will also carry out duties in busy shopping areas and precincts.
You will be dealing with environmental nuisance such as fly tipping, littering, early refuse, wheelie bin audits, dog control orders and waste issues. You will gather evidence for and issue Fixed Penalty Notices, Community Protection Notices. You will be required to contact members of the public who have committed littering offences. You will prepare legal documents, case files and attend Court as needed.
Please see the full job profile attached at the bottom of this page for more details on what this role will involve!
Who is the person?
You need to:
- Have a full driving licence (car) as you will be visiting various sites across Portsmouth and will need to be able to travel effectively between them responding to demand which could include calls of anti-social behaviour or investigating environmental issues.
- Have experience of customer service, call handing, managing email inbox and be willing to listen and talk to the general public.
- Have experience of dealing with vulnerable adults and young people with complex needs (substance misuse/mental health issues)
- Be literate and able to write clearly as your evidence may be used in court, on which you may be called to testify.
- Have ability to use IT data systems, CCTV and body warn camera applications. Also, Microsoft office applications.
- Have good observational skills and be able to clearly record information and write up reports based on what you have seen.
- Have a common-sense approach to health and safety and be able to recognise hazards and deal with appropriately.
- Be able to communicate with people at all levels as you will be dealing with a range of people from children to elected councillors.
- Be fit and willing to work and patrol outdoors in all weathers and be able to walk up and down multiple flights of stairs.
- Be able to deal with pressure situations in a calm and diplomatic manner.
- 10.To have a positive outlook and be smart in appearance (willing to wear a uniform) as you will be the front face of the council.
- Be able to think on your feet and solve a variety of different problems and disputes throughout the day.
- Have the willingness to achieve and maintain non-Police personal vetting and training to reach Community Safety Scheme accreditation standards.
- Ideally having a working knowledge of the Police and Criminal Evidence Act (PACE), Environmental protections Act 1990, Anti-social Behaviour, Crime and Policing Act 2014 and other legislation relevant to dealing with Antisocial behaviour and issuing of fixed penalty notice procedures.
If applying as a secondment you will need permission from your current line manager releasing, you for this secondment. Please state you have this on your application form.
When completing the application form, please thoroughly tailor your application to the ‘Who is the Person’ points with the use of examples from your experience. This is really important or you are likely not to be shortlisted. The full job profile is attached at the bottom of this page.
About Portsmouth City Council
What we can offer you:
Portsmouth City Council is a unique organisation, committed to making a difference, and is guided by core values that set who we are as people, what we stand for, and how we act.
Read more about working at Portsmouth City Council and our benefits on our careers portal homepage: Careers Portal – Find jobs with Portsmouth City Council
Should you require any support in completing the application form please contact recruit@portsmouthcc.gov.uk. or call the recruitment team on 023 92 616800
