HR Operations Professional – Makati City

Overview

HR Operations Professional – Makati City

 

Company Description

Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 10 countries, and more than 160 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks and wealth managers, investment managers, as well as retail and neo banks. Our research led approach and continual innovation is powered by the passion and creativity of our colleagues.
We are always looking for talented people to join us on our mission to orchestrate the financial ecosystem and democratize access to wealth management. Avaloq offers the opportunity to work closely with some of the world’s leading financial institutions as we jointly develop and shape careers. Championing a collaborative, supportive and flexible work environment empowers our colleagues to reach their full potential.

 

Job Description

Position Overview

The Global HR Operations & Service Delivery team provides end-to-end HR services across multiple countries, ensuring compliance, accuracy, and efficiency in all HR processes. We work closely with Global HR, local HR Managers, regional teams, and employees to deliver consistent HR support, while continuously improving systems and processes. Being part of the HRO team means contributing locally while collaborating globally, sharing best practices, and supporting our people across borders.

As part of this team, you will support our legal entities in the Philippines and contribute to HR services across the Asia region. In your role, you will be responsible for HR administration tasks across the full employee lifecycle, ensuring compliance with Philippine labour law and delivering reliable support to all stakeholders.

Your key tasks

• Manage HR administration across the full employee lifecycle, including onboarding, employment changes, compensation and benefits administration, leave management, and offboarding.
• Prepare and manage employee documentation (contracts, amendments, confirmation letters, termination letters) and maintain personnel files.
• Maintain accurate and compliant employee data in HRISs, ensuring integrity and confidentiality.
• Serve as the first point of contact for employees, providing advisory and support through the HR ticketing system to ensure consistent and timely solutions.
• Ensure compliance with Philippine labour law, social security, and other statutory requirements.
• Manage relationships with external vendors (e.g., payroll and benefits providers) and coordinate with statutory authorities (e.g., SSS, PhilHealth, Pag-IBIG) to ensure compliance and timely service delivery.
• Support payroll activities to ensure accuracy and compliance.
• Conduct HR audits to ensure alignment with local standards, statutory rules, and internal policies.
• Contribute to HR process optimization, projects, initiatives, and engagement activities to help improve efficiency and employee experience.
• Liaise with the regional HR operations contact to ensure alignment, escalation management, and consistent delivery across the region.
• Collaborate with HR colleagues across Asia and globally to deliver consistent and compliant HR support.

 

Qualifications

• Bachelor’s degree in human resources, Business, Accounting or related field
• At least 5 years of working experience in an HR Operations role, preferably in an international environment.
• Strong knowledge of Philippine labour law and compliance requirements.
• Familiarity with payroll processes for the Philippines is an advantage.
• Experience with SAP SuccessFactors, plus good MS Office knowledge.
• Reliable, responsible, and customer-oriented personality.
• Strong attention to detail, analytical skills, and ability to work in a dynamic environment.
• Knowledge of HR processes in other Asian countries is an advantage.

 

Additional Information

We realize that managing work life balance is a challenge we all face in our daily lives and in order to support with this we are pleased to offer hybrid and flexible working for most of our Avaloqers to maintain work life balance and still continue our fantastic Avaloq culture in our global offices. 

In Avaloq we are proud to embrace diversity and understand the success of our business is built on the power of different opinions, we are whole heartedly committed to fostering an equal opportunity environment and inclusive culture where you can be your true authentic self. 

We hire, compensate and promote regardless of origin, age, gender identity, sexual orientation or any other fantastic traits that make us all unique, we have done our best to write this advert in an inclusive and neutral way. 

Please be aware that we will not accept speculative CV submissions for any of our roles from recruitment agencies, and any unsolicited candidate submissions will be exempt from any payment expectations.  

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