Overview

Salary: £45,000 Per Annum (DOE)

Shift hours: Full Time

Retail Operations Manager

West Hertfordshire Teaching Hospitals 
Salary: £45,000 DOE | Full Time | 5/7 Rota

The Role

We are seeking an experienced Retail Manager to lead and develop our retail operations across three sites, including visitor restaurants, coffee shops, vending, smart markets, and hospitality/events. You’ll be responsible for operational performance, commercial delivery, and brand standards, ensuring a high-quality, customer-focused experience while driving sales, gross profit, and efficiency.

Working on a 5/7 rota, you will also act as the senior operational lead on weekends, supporting seamless collaboration and resilience across the wider operational team.

Key Responsibilities

  • Lead multi-site retail operations, ensuring compliance with brand, health & safety, allergen, and food hygiene standards.
  • Deliver high-quality, customer-focused services while driving sales, gross profit, and operational efficiency.
  • Manage budgets, labour, stock, and resources to ensure value for money and operational continuity.
  • Lead, develop, and motivate retail teams, ensuring effective training, HR compliance, and high performance.
  • Implement service improvements, monitor KPIs, and participate in audits to drive continuous improvement.
  • Act as the main point of contact for stakeholders and support performance reporting and governance.
  • Contribute to new projects, innovation, and sustainability initiatives, including Net Zero commitments.

About You

  • Experience managing multi-site retail operations, branded outlets, or franchises.
  • Track record of driving sales, gross profit, and operational improvements.
  • Strong commercial awareness, contract knowledge, and KPI management experience.
  • Excellent leadership, communication, and stakeholder management skills.
  • Food Safety Level 4 and enhanced DBS clearance (or ability to obtain).
  • Results-oriented, adaptable, and committed to delivering high standards in a complex environment.

 

Reference: compass/TP/2201129/210690

Location: Watford

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