Overview
How you’ll make a difference
As a Customer Care Officer, you will provide support and guidance to customers on a wide range of council services, including council tax, housing benefit, StreetCare and waste services, the Household Support Fund and homelessness support.
The One Stop Shop is a busy and varied environment, where you will manage a high volume of customer enquiries face to face, over the phone and via email. This roles requires a flexible, customer-focused approach and the ability to adapt quickly to changing priorities while delivering a positive and professional service.
What you will be doing
- As the first point of contact for customers, you will primarily provide face to face support, as well as responding to enquiries by telephone and email. You will offer accurate advice, practical support and clear guidance to help customers access the services they need.
- You will be responsible for resolving customer queries by identifying, assessing and explaining the most appropriate benefits and council services available to them.
- Maintaining accurate customer records will be an important part of the role, ensuring information systems and databases are kept up to date and in line with data protection requirements.
- You will also assess customers’ financial information sensitively and accurately to understand their circumstances, needs and benefit entitlements.
What we need from you
- We require you to have relevant experience in a customer service or customer-facing role, with a strong focus on supporting customers effectively.
- As this role involves working directly with the public, you will be confident building rapport and communicating clearly and professionally with a wide range of customers.
- You will also be able to show strong initiative, taking ownership of enquiries and resolving a varied range of issues efficiently and accurately.
What you need to know
- All applications will be initially reviewed and if you are shortlisted, you will be invited to complete a short psychometric assessment. If you are successful through this stage, you will be invited to an in person interview.
- This role will be working at our Kingswood One Stop Shop.
Interviews will be held week commencing 15th June 2026.
How a career at South Gloucestershire Council is different
- We value our staff as individuals, investing in their careers and we are recognised for the quality, breadth and depth of our training and development offer, which helps make the greatest long-term difference in work.
- We trust our team to work in the way which allows them to make the biggest difference and we continue to invest in technology to help staff do their jobs to the best of their ability and celebrate innovation.
- We recognise that our diverse team of skilled and dedicated people make us a great place to work. We welcome applications from everyone and ensure that individuals are selected, promoted and developed on the basis of their merits and abilities.
Our teams at South Gloucestershire Council are making a real difference to the lives of people who live, work and learn here.
- We’re building and shaping communities which people are proud of.
- We’re planning for the future; building and improving the roads, railways, schools, green spaces, and houses.
- We’re providing essential services across our communities to ensure they are safe and well maintained.
We’ve achieved a great deal, but we need talented and dedicated people to ensure we continue to make a difference.
We’re making a difference, be part of it!
To view the full job description, please click this link: Customer Care Officer – Job Description
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
