Overview
Leisure Attendant – Hilton Birmingham Metropole
WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2026, AS VOTED BY OUR TEAM MEMBERS! – No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.
A WORLD OF REWARDS
- Hourly rate of £12.71
- Free, healthy and high quality meals when on duty
- Grow your Career !
- Personal Development programmes designed to support you at every step of your career
- A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
- Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
- Team Member Referral Program
- Discounted dental and health cover
- High street discounts: with Perks at Work
- Free car park
- Subsidised Taxi between 12am and 7am
- Holiday: 28 daysincluding bank holidays (increasing yearly to up to 33 days)
- Guest Experience Day: 1 night stay with breakfast and dinner
- Modern and inclusive Team Member’s areas
A Leisure Attendant is responsible for delivering outstanding levels of cleanliness, safety, and member satisfaction in the Club.
What will I be doing?
- Ensure a high standard of tidiness and cleanliness in all areas of the Club.
- Complete and record all relevant quality and safety checks in line with company procedures.
- Maintain a safe and secure environment for yourself, guests, and colleagues.
- Proactively acknowledge members, anticipate their needs, and action requests in a friendly and efficient manner.
- Ensure member access to towels and consumables is uninterrupted.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Working Relations and Communications
• Provides direct support to Club Manager, and the Health Club team.
- Interacts and communicates effectively with all members of the Health Club & team, Guests, peer group
- Establish effective communication practices and channels.
Commercial
- Contribute to and review the club promotions plan.
- Maintain an awareness of consumer trends and competitor activity.
- Optimise income through the promotion of additional service propositions.
Operational
- Organise yourself and your work to ensure you can deliver excellent customer service and that required checks are completed in a timely manner.
- Complete and record relevant quality/safety checks in line with company procedures.
- Clean/prepare and review the club public areas and any ‘back of house’ areas allocated to the defined standard.
- Maintain a safe and secure environment for yourself, guests and colleagues.
- Minimise utility consumption and waste at all times.
- Support club reception /operations when required.
- Ensure your activity always considers the health and safety of members and colleagues and that appropriate warning signs are visible where you are working.
- Adhere to company policies relating to Health & Safety at work.
Customer Service / Quality
- Ensure a high standard of tidiness and cleanliness in all areas of the Club.
- Be proactive in ensuring all members are acknowledged in a timely and appropriate manner.
- Ensure member access to towels and consumables is uninterrupted.
- Deal with any member problems effectively and refer any which you cannot resolve to your supervisor.
- Demonstrate an awareness of customer priorities and anticipate needs.
- Action all guest requests in a friendly, efficient manner.
Teamwork
- Ensure your behaviour respects the perspective, privacy, safety and security of club members and your colleagues.
- Provide constructive suggestions/feedback to the leadership group on product, process or learning delivery improvements.
- Always deliver your ‘fair share’ in team task elements of the role and support colleagues whose workload may temporarily exceed your own.
What are we looking for?
- Excellent team-working skills.
- Excellent communication skills.
- The ability to identify allocated cleaning priorities and respond accordingly.
- High levels of product standard and process knowledge with low levels of re-visits following audit checks.
- An ability to use workplace tools provided.
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Experience working as part of a team.
- Pool Attendant/ Responder/Lifeguard qualification.
- First Aid at Work certification.
- Pool Plant Experience.
EVERY JOB MAKES THE STAY.
At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.
Find out more about all our brands and hotels – Hilton Brands | Global Hospitality Company
Exact Location: National Exhibition Centre, Birmingham, England, B40 1PP, United Kingdom
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
