Overview
Residence Services Coordinator – Strand, London, WC2R 2LS
About us:
Estates & Facilities are the stewards of King’s extensive property portfolio that enables innovative teaching and pioneering research across five campuses in central London. Made up of over 1,000 talented staff with a wide variety of roles servicing our campuses and community; together we ensure that students and staff have the estate, space, and services that enhance their academic experience while preserving and future proofing our iconic estate as King’s approaches it’s bicentenary.
King’s Residences is responsible for the management of over 5600 bed spaces with a strategy to increase the portfolio over the next few years whilst also looking to diversify our offering. We are being looked to support the colleges continuing efforts to recruit our students on different academic journeys and be able to provide models which is in alignment with their offering. King’s Residences will deliver that by providing a safe, professional, service-driven and inclusive residential community, where independent living stimulates non-academic learning for a better student experience and improved success at King’s beyond.
About the role:
The Residence Services Coordinator will play a vital role in delivering a world class service to residents, short-term guests, summer business clients, and external partners. Your responsibilities include maintaining exceptional hospitality standards, upholding the pristine condition of the reception and communal areas, and collaborating seamlessly with other residential functions to ensure a seamless and continuous service delivery. We’re seeking a candidate who can work independently, take initiative, and foster effective teamwork to enhance the overall resident experience.
The Residence Services Coordinator must be dedicated to providing a professional and efficient service withing King’s College.
We are hiring for two part-time positions. (21hrs a week) and you will be offered an indefinite contract.
About you:
To be successful in this role, we are looking for candidates to have the following skills and experience.
Essential criteria
- A levels or vocational qualifications (HNC, NVQ3) or Equivalent
- Excellent command of the English language.
- Excellent Communication and Interpersonal skills (written and verbal)
- Basic, but accurate typing skills.
- Strong IT skills with working experience in Outlook, Word, and Excel.
- Ability to work early and late shifts, weekends and to work flexibly across sites as needed.
- Ability to manage own time and work independently
Desirable criteria
- Experience in customer service training or relevant experience
- Experience in Property and building management administration
- Experience and knowledge in Management of 3rd party staff
- Knowledge of Foreign Languages
Downloading a copy of our Job Description
Full details of the role and the skills, knowledge and experience required can be found in the Job Description document, provided at the bottom of the next page after you click “Apply Now.” This document will provide information on what criteria will be assessed at each stage of the recruitment process.
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
