Overview
At Trustpilot, we’re on an incredible journey. We’re a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world’s largest independent consumer review platform, and while we’ve come a long way, there’s still so much exciting work to do. Come join us at the heart of trust!
We are part of an exploding industry where we have conquered the global market and now due to expansion, we are looking for a Agency Growth Partner Manager to join our Partnerships function in London.
In this role, you will be responsible for identifying & nurturing new partnerships with digital/eCommerce agencies and syndication partners that are already working with Trustpilot’s extensive customer base, but are not actively engaged in our partnership programme.
Working closely with the Commercial Teams (in particular Customer Success) building a robust strategy to uncover target partners working with our Customers today, and creating a strong three-way relationship between Customer, Partner & Trustpilot to further extend Trustpilot’s reach to achieve revenue goals.
You will be a trusted advisor to customers & partners, identifying target partner agencies and prospects from our existing client base, helping to reduce customer churn by building long-term relationships and success plans for our agency partners, ensuring that the maximum value is gained from Trustpilot products.
What you’ll be doing:
- Create a partner data enablement sales & customer service strategy to Identify and engage partner agencies within our existing global customer base
- Manage relationships with customers and partners to build continued business success, assist in identifying (via agency) early churn risks, and identify upsell opportunities.
- Present and demonstrate Trustpilot’s proposition to the interested prospects where we already have large numbers of mutual customers.
- Liaise with partners to solve issues, communicate needs and create synergy for existing customers
- Work with the broader partner team and marketing and other key stakeholders to drive programs and events to extend the relationships to new partners & the associated prospects.
- Be responsible for achieving established revenue goals through the identification and development of Trustpilot’s partners
Who you are:
- You have experience and knowledge within E-commerce, online marketing, sales or equivalent.
- Sales & Account Direction experience in managing account and identifying upsell and growth opportunities
- Extensive experience in operating, building and maintaining relationships with industry relationships to enable growth.
- Track record of consistently meeting and exceeding targets
- Strong collaborative skills with a proven track record of new business and customer growth.
- Strong understanding of the ecommerce/SaaS space
- Ability to effectively present and educate at all levels from account managers to agency owners/executives on Trustpilot’s ethics, consumer and business propositions as well as partnership value proposition
- Proven ability to collaborate with marketing to deliver joint partner propositions and associated marketing programmes
- You are experienced in building and maintaining strong relations with multiple stakeholders
- Good communication skills
What’s in it for you?
- A range of flexible working options to dedicate time to what matters to you
- Competitive compensation package + bonus
- 25 days holiday per year, increasing to 28 days after 2 years of employment
- Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
- Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
- Pension and life insurance
- Health cash plan, online GP, 24/7, Employee Assistance Plan
- Full access to Headspace, a popular mindfulness app to promote positive mental health
- Paid parental leave
- Season ticket loan and a cycle-to-work scheme
- Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
- Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
- Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.
- Independent financial advice and free standard professional mortgage broker advice
- Talent acceleration programs: Fast-track your career with our tailored development programs designed to support growth at whatever stage of your career
Still not sure?
We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences along with how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we’d still really like to hear from you!
#LI-Hybrid #LI-IA1
About us
Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.
Today, we have more than 300 million reviews and 64 million monthly active users on average across the globe, with 140 billion annual Trustbox impressions, and the numbers keep growing. We have more than 1,000 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.
We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.
Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go.
Join us at the heart of trust.
Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.
Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.
