Overview
Salary: £25989 – £29540
Shift hours: 37
All candidates must have the Right to Work in the UK. We are currently not offering sponsorship for this role.
Are you looking for a new challenge, if so, then why not join our Benefit Service
We have full time permanent vacancies for pro-active, motivated individuals who, after a period of training, will be responsible for the assessment for customers receiving Universal Credit to award Local Council Tax Support and award Free School Meals.
You will work as part of a team of Benefit Officers to ensure prompt and accurate processing of claims on our Revenues and Benefits and document management IT systems.
This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).
If you have good customer service skills, a basic knowledge of welfare reforms: the effects of Universal Credit on Housing Benefit and Council Tax Support and are used to working in a fast- paced changing environment, then this is the role for you.
- Possess a good level of numeracy skills to accurately assess claims for Council Tax support using an online system
- Have knowledge of Housing Benefit, council tax support and other Welfare Benefits including the importance of confidentiality
- Possess keyboard skills for efficient data input, retrieval, and email communication and excel.
- Be able to compose written responses to complex enquiries from customers and external agencies.
- Be able to organise and prioritise own workload effectively.
- Be able to deliver excellent customer service skills.
If you need help or support to complete your application, please visit our accessibility page to see how we can assist you.
For full details on the application process please read the attached document on our jobs page labelled ‘Coventry City Council Application Process’
If you need help or support to complete your application, please visit our accessibility page to see how we can assist you.
Guaranteed Interview Scheme – As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you’ll need to meet the minimum requirements for the role and identify with one of the below criteria:
- Members of the Armed Forces and veterans
- Are currently in care or have previously been in care
- If you consider yourself to be disabled or if you have a long-term health condition
For full details on the application process please read the attached document on our jobs page labelled ‘Coventry City Council Application Process’.
If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification which the Council considers to be reasonable.
Interview date(s): Assessment Date Tuesday 26 August 2025 -Council House
If successful Interview dates are – Thursday 28 & Friday 29th August 2025 -One Friargate Station Square Coventry
Reference: coventrycc/TP/12946/11426
