Overview

Branch Manager – Makro Wholesale

Location: Wolverhampton, West Midlands, WV10 7EL

Shift Hours: 38 hrs per week (5 days out of 7 including some weekend work)

Salary: Competitive

You will work seamlessly with the Morning, Twilight and Night Delivery Managers to support the Area Manager to ensure that the Service from your Delivery Hub is best in class. You will manage a department which is Health, Safe and Legal at all times, maximising efficiency, availability and delivering great service to our customer.

  • Ensuring that all replenishment activity is managed accurately, including space checks, that direct deliveries are dealt with effectively and that booking in is done in a timely manner.
  • Overseeing that all ISOS (In Stock Off Sale) items are thoroughly investigated.
  • Colleagues are trained in milk and bread ordering to ensure that all orders can be met.
  • Overseeing Stock Control functions so that they are completed accurately.
  • Ensuring that credit issues are investigated and resolved in a timely manner.
  • Customer Service standards being lived in the branch and that the Customer Service team aim to serve all customers quickly, professionally, accurately and without delay.
  • Making sure that Click and Collect is managed effectively.
  • Overseeing that all butchery tasks are managed in line with Booker Be the Best At policies, and that customer orders are accurate and ready on time.
  • Ensuring that diary tasks are completed and recorded as necessary.
  • Overseeing effective security checking.
  • Supporting new colleagues during their induction.
  • Ensuring that all colleagues maintain a clean, tidy and safe environment in which to work.
  • Leading by example, role modelling the Booker Code of Business Conduct and Win Together Behaviours.
  • Building and maintaining good working relationships internally, and externally.
  • Compliance with company policies and procedures and mandatory training
  • Supporting a Health, Safe and Legal culture.
  • Championing Diversity and Inclusion ensuring Everyone Is Welcome at Booker.
  • Team management track record.
  • Strong team player.
  • Excellent communication skills.
  • Excellent problem solving.
  • Great understanding of customer needs.
  • Experience within a Delivered Operation is preferred.
  • Great coaching skills.
  • A proven track record for holding people accountable and delivery great standards.
  • The ability to spot and nurture talent.
  • The ability to multi task, prioritise and delegate appropriately.

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IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.