Overview
Business Improvement Manager – Monument Place
About this role : –
The Business Improvement Manager will lead, support, and facilitate key improvement initiatives across the finance directorate and wider business. Reporting to the Head of Quality Management, the postholder will play a key role in embedding a culture of continuous improvement, performance optimisation, and operational efficiency.
This role requires strong analytical, problem-solving, and stakeholder engagement skills, and the ability to drive measurable improvements by applying structured improvement methodologies such as Lean and Six Sigma. The role will contribute to enhanced compliance, customer satisfaction, and delivery of financial value, with a clear focus on outcomes aligned with GTR’s strategic and regulatory objectives.
Duties to include: –
Process Improvement & Efficiency
- Lead end-to-end process reviews across CFO and adjacent business areas to identify inefficiencies, eliminate waste, and streamline operations.
- Apply Lean, Six Sigma, and continuous improvement methodologies to deliver tangible and measurable benefits, such as cost savings, time reductions, and quality improvements.
- Drive the implementation of agreed improvements, ensuring change is embedded, tracked, and reported through appropriate governance.
- Lead collaborative initiatives and improvement projects across industry e.g. with NR, DFTO and other Industry players
Performance Analysis & Insight
- Gather and analyse operational data, KPIs, and performance trends to identify improvement opportunities.
- Support the development of dashboards, scorecards, and reporting tools to track the impact of improvement initiatives.
- Monitor and report on outcomes and benefits realisation, including both quantitative and qualitative measures.
Stakeholder Engagement & Collaboration
- Support the Head of Quality Management in engaging with the DfT and external stakeholders by contributing evidence of performance improvement and quality assurance.
- Build trusted relationships across the business to embed a culture of ownership, accountability, and continuous improvement.
Compliance, Quality & Governance
- Ensure improvement initiatives support regulatory compliance, contractual obligations, and quality standards (e.g. ISO 9001).
- Contribute to internal audits, root cause investigations, and the closure of non-conformances.
- Maintain robust records and documentation for quality reviews, risk registers, and compliance audits.
Capability Building & Change Support
- Support the delivery of training, workshops, and awareness sessions to upskill staff in quality tools and improvement techniques.
- Act as a change champion, helping embed new ways of working and cultural transformation within the CFO division.
Skills, knowledge & experience:-
- Strong knowledge of process improvement methodologies (Lean, Six Sigma, Root Cause Analysis) and awareness of quality management systems (e.g. ISO 9001).
- Skilled in analysing complex data, identifying opportunities, and applying structured problem-solving techniques.
- Confident in engaging and influencing stakeholders at all levels, from frontline teams to senior leaders.
- Proven experience leading business improvement or quality-focused initiatives, ideally within regulated or safety-critical environments.
- Strong project and change management skills, able to deliver improvement initiatives from design through to implementation.
- Excellent communicator, with the ability to produce clear reports and compelling business cases.
- Highly organised, with experience working cross-functionally and delivering results to tight deadlines.
- Degree-level education in a relevant discipline; Lean Six Sigma Green Belt (or willingness to achieve) is desirable.
