Overview
Job Introduction
MPS is looking for an experienced Claims Assistant to join their dynamic and member focussed Claims Handling team.
You will work with Claims Managers & Solicitors to provide exceptional service to our members, who are healthcare professionals from all over the world. You will manage your own small caseload, alongside giving hands-on support to Claims Managers and speaking to our members, and internal and external stakeholders daily on the telephone and over email.
This is a progressive opportunity for someone already experienced and/or qualified in a legal or claims handling area to move to the next level and gain valuable experience in a fast moving and impactful area.
Role Responsibility
- Provide tailored day-to-day support for our members, who can be vulnerable due to stressful circumstances both over the phone and email.
- Carry out administrative activities on our case handling system, producing accurate and meaningful updates to members and third parties such as external solicitors, members of the public and medico-legal experts.
- Producing legal correspondence such as court documents and procedural letters at short notice.
- Reviewing large amounts of documentation, identifying the most urgent sections and escalating to senior colleagues.
The Ideal Candidate
- Either a law degree or experience working in a claims handling or operations environment.
- Exceptional attention to detail with the ability to produce consistently high-quality work.
- Ability to prioritise incoming correspondence, identify urgent matters, and manage workload effectively.
- Warm and empathetic telephone manner, with the ability to support members who may be distressed.
- Ability to work independently using your own initiative, while also contributing effectively as part of a team.
- Understanding of the importance of confidentiality and handling sensitive information appropriately.
- Knowledge and understanding of the Civil Procedure Rules would be desirable. As would experience within a Personal Injury, Clinical or Professional Negligence environment.
Package Description
Alongside your salary, you will also receive:
- Up to 10% discretionary annual bonus
- 11% pension contribution (3% from you, 8% from us optional additional matched 3% contributions, e.g. 6% from you, 11% from us)
- 25 days annual leave plus flexible bank holidays (option to buy/sell 5 days)
- Private Medical Cover
- Healthcare cash plan
- 6x salary death in service
- Paid volunteering day
- A personal GP service enabling you to get a video consultation with an NHS-registered, private GP
- Employee Assistance Programme
- A range of shopping discounts from major high-street retailers
About the Company
Medical Protection Society (MPS) is the world’s leading protection organisation for doctors, dentists and healthcare professionals. We protect and support the professional interests of almost 300,000 members around the world, in countries as diverse as the United Kingdom, South Africa and Hong Kong.
Our philosophy is to support safe practice in medicine and dentistry by helping to avert problems in the first place. We also actively campaign for regulatory and legal reforms that benefit members and the wider healthcare professions. Membership provides access to expert advice and support together with the right to request indemnity for complaints or claims arising from professional practice.
We continue to invest in our team to ensure that we are delivering the best possible service for members. This was recognised in 2016 when we were awarded an Investors in People Silver award.
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
