Overview
Customer Service Administrator – Portlaoise
At Enva we are committed to Recycling and Resource Recovery; it forms the basis of our business strategy and our values. We recover waste products to provide either a second life, such as the production of energy or, in many cases, full closed-loop recycling solutions. We also provide a complete portfolio of water and waste-water services. Our dedication to developing new and innovative products and solutions and extending the lifecycle of the world’s resources is driving our business forward, saving energy and saving resources.
We are seeking a friendly, professional, and customer-focused Customer Service Administrator to join our team. You will be the first point of contact for customers; placing orders, handling inquiries, resolving issues, and delivering an excellent customer experience via phone and email.
Key Responsibilities
Reporting to the Customer Service Supervisor, responsibilities in this varied role will include:
Duties and Responsibilities of the Position:
Duties and Responsibilities of the Position:
- Respond to customer queries promptly and efficiently across all communication channels
- To deal with order entry, reporting and invoicing needs for customers, some of whom would be on specific deadlines
- Resolve service-related issues with a focus on first-time resolution
- Maintain accurate customer records
- Entering and updating the requested calls accurately on the system for dispatch
- Understanding customer needs, queries and requirements and acting on them
- To be a point of contact on the Customer Service email account; forwarding queries on to relevant department if not suitable for our division; liaising with Customer Service Supervisor on anything you are unsure of
- Sourcing new sales opportunities through the inbound calls for any services/products the customer does not currently have with Enva and acting on these accordingly.
- Providing excellent customer service to all our customers
- Report and provide feedback to your line manager / supervisor by updating the sales reports and actual results status.
- Building a knowledge of ADR and waste solutions for our customers
- Route qualified opportunities to the appropriate sales executives for further development and closure
- Liaising with the Logistics team on a daily basis
- General office duties
These duties are not limited to the above and can be amended to suit the changing needs of our Customer Service Team and our business.
Skills, Knowledge and Expertise
Key Requirements & Qualifications Desired:
- Minimum Leaving Certificate qualification.
- 3rd level qualification in a Business/ related discipline would be a distinct advantage.
- Computer literate with very strong working knowledge of MS Word, Excel and Outlook and CRM databases
- Relevant experience in a customer service/ sales support role is essential.
- Excellent telephone manner, communication, and interpersonal skills
- Ability to work on own initiative and as part of a wider team.
This job description is not exhaustive and may be modified as appropriate to ensure the efficient and effective operation of the business.
Why Work for Enva?
Enva is committed to providing more than just jobs, we want to grow our business by offering career paths that match the aspirations of the talent that is increasingly aware of the need to protect the planet we all share. For the right candidates, the possibilities are truly endless and we will offer all the support, training and benefits you need to help you realise your true potential.
Examples of Company Benefits:
- A competitive salary in a growing company committed to our people.
- A competitive holiday allowance.
- Company pension scheme. (if applicable)
- Enhanced family friendly policies.
- Employee Assistance Program
- Employee Life Insurance.
- Bike2Work scheme.
- Free on-site parking.
The successful candidate will be required to complete a pre employment medical assessment, including drug and alcohol testing as part of the recruitment process.
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