Designate Deputy Store Manager – Dublin Area – Dublin 22, Dublin

Overview

Designate Deputy Store Manager – Dublin Area – Dublin 22, Dublin

Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.

All the details

Purpose  

• Delivery of the retail plan across all areas of the store including commercial, operations, people, visual and customer 

• Drive improved KPI performance and deliver operational efficiency 

• Setting the strategic direction for the store aligned to the retail priorities 

• Ensuring the teams within the store are clear on their part to play and holding all line managers to account 

• Take full accountability for all line management and associated people activity of managers within the store 

• Support the store to trade safely and legally, protecting customers, colleagues and the M&S brand  

• Accountable for the delivery of an inspirational, improved and consistent visual customer journey instore which inspires our customers to shop and buy more often  

 

Key Accountabilities  

• Drive profitability and sales through the delivery of the Store P&L and Retail Plan across the store 

• Deliver and embed the business transformation plan and change initiatives through the store team 

• Create the right culture, role modelling new digital ways of working and leadership behaviours 

• Deliver great standards and service by setting clear expectations with direct reports and ensuring that they are clear on the part they play 

• Ensuring the leadership within the store are building the digital capability of their teams to sell through all channels 

• Building a diverse and talented team which supports the growth of the wider Region and business 

• Represents the store voice and takes ownership for action to deliver improvement across the store 

• Uses data and insight to enhance the customer experience, to improve the operation, and drive results 

• Support the delivery of Plan A 

• Regularly reviews individual performance of the leadership team through quality conversations, celebrating success and managing underperformance where required 

• Ensuring all line management and people activities are delivered in accordance with company process and policy 

• Ensure there is an active listening strategy in place across the store, so that the colleague voice is heard

• Deliver operational excellence to maximise product availability, minimise stock and cash loss across the total store 

• Maintain a safe and legal store environment 

• Accountable leader for all elements of VM delivery across all launches, events and campaigns  

 

Key Leadership Capabilities  

• Successfully embeds change for lasting commercial impact and results 

• Addresses beliefs and mindsets around resistance to change and supports colleagues in adapting 

• Holds themselves and their teams accountable for delivering objectives and business targets 

• Proactively seeks input from customers and colleagues to uncover new business opportunities 

• Ensures all direct reports have performance objectives aligned to the business plan and reviewed on a regular basis to reflect business changes 

• Shows colleagues why they matter to M&S, their part to play in delivering the plan and what the results of their work are 

• Uses customer feedback and market trends to guide teams work  

• Helps teams understand information and business messages by actively seeking out opinions and asking questions 

• Uses a combination of channels and technology to communicate, ensuring timely, clear and open communication with colleagues  

• Seeks the best solution for M&S by proactively collaborating with colleagues from across the business 

 

Technical Skills/ Experience  

• Proven ability to lead a high performing management team to deliver excellent customer service and KPI’s across the store 

• Has a substantial understanding and up to date knowledge of commercial, visual, operational and people processes and systems 

• Uses all available data and MI (internal and external) to identify commercial, visual, cost savings & customer opportunities to increase profit 

• Current working knowledge of all VM principles 

• Good level of digital capability and a comprehensive understanding of systems and ability to exploit them 

• Strong knowledge of the legal requirements and accountabilities across the store 

• Knowledge of our people policies and of driving and managing performance within a team 

• The ability to have difficult conversations with effective resolutions with both colleagues and line managers 

• Great communicator and active listener who will inspire, share their knowledge and best practices with others  

• Proven ability to plan and review across weekly, monthly and quarterly timeframes  

• Proven ability to consistently deliver under pressure demonstrating high levels of resilience 

• Ability to build and maintain relationships with key stakeholders across all levels of the business 

• Demonstrates flexibility and adaptability to change, and the ability to lead teams through change with a growth mindset 

 

Key Relationships and Stakeholders  

• Customers 

• Colleagues 

• Store Leadership 

• Wider Store Managers 

• Regional Leadership 

• Support Centre 

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