Overview
Field Mobile Administrator (Exeter (R620), Exeter, United Kingdom)
Job Req ID: 51344
Posting Date: 24th September 2025
Function: Managed Service
Location: Devon and Cornwall Police HQ – Exeter
Salary: Competitive + great benefits
Why this job matters
This administrator role is vital to maintaining the critical mobile communications police officers rely on to stay fully operational and connected with control centres and senior staff during live incidents across the South West police operations. As a Field Mobile Administrator, you’ll ensure devices are issued, recovered, and supported efficiently, keeping frontline teams operational and safe. Your work underpins BT’s commitment to meeting strict service levels for Devon & Cornwall Police as part of our Managed Services Contract. Your work directly contributes to delivering reliable, secure communications across the South West.
Please note: due to the nature of this role you must either hold or be eligible for SC (Security Clearance) & NPPV 3 Clearance, which will require a minimum of 5 years working history in the UK to be eligible.
What you’ll be doing
- Managing incident and request queues, ensuring all tasks are resolved within agreed SLAs and maintaining clear communication with the on-site Service Desk and wider technical teams.
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Delivering the full Joiners, Movers, and Leavers (JML) process—including configuration, provisioning, recovery, and updates to backend systems—especially during bulk intakes such as Student Officers.
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Fulfilling equipment and accessory requests, using tools such as KME, MS Intune, and vendor-specific platforms (EE, O2, Vodafone) to support mobile device deployment and lifecycle management.
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Maintaining accurate stock records, supporting regular audits, and contributing to the evaluation of new mobile devices to ensure compliance and service readiness.
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Producing and analysing monthly performance reports for Dorset and Devon & Cornwall Police, identifying trends and supporting continuous service improvements aligned with ISO20k standards.
Key skills
What we'd like to see on your CV
• Competent in the use of Android-based Mobile Phones, being able to assist users in their basic operation
• Proficient in the use of KME (Knox Mobile Enrolment)
• Competent in the use MS Intune and MS Azure platforms
• Competent in the use of Vendor specific back-end systems
• Strong ability to create technical documentation in the form of knowledge-based articles
Benefits
At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.
• 10% on target annual bonus
• BT Pension scheme, minimum 5% employee contribution, BT contribution 10%
• X4 Salary Life Assurance
• Huge range of flexible benefits including Cycle to Work, Healthcare, Season Ticket Loan, Electric Vehicle Salary Sacrifice
• 25 days annual leave (not including bank holidays), increasing with service
• From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks paid carer’s leave
• World-class training and development opportunities
• Option to join BT Shares Saving schemes
• Discounted broadband, mobile and TV package
• Access to 100’s of retail discounts including the BT shop
Flexible Working
This role offers a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week.
With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.
We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.
We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.
As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.
A FEW POINTS TO NOTE:
Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.
DON'T MEET EVERY SINGLE REQUIREMENT?
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway – you may just be the right candidate for this or other roles in our wider team.
