The King’s community is dedicated to the service of society. King’s Strategic Vision 2029 sets out our vision for the future, shaped around five priority areas: educate to inspire and improve; research to inform and innovate; serve to shape and transform; a civic university at the heart of London; and an international community that services the world. Our ambitious Education Strategy sets out the actions that we must take to transform how we teach, how and where our students learn and how we support them during their time with us.

 

Libraries & Collections is a key division within the Directorate of Students and Education at King’s College London, supporting the institution’s teaching, learning, research and administrative activity. Led by the Director, Lis Hannon, Libraries & Collections has four departments: Education & Learning, Research & Impact, Service Design & Delivery and Business Operations.

 

Within Libraries & Collections, we aspire to be leaders in enabling access to knowledge and information fundamental to this vision. Developments in digital education, e-research and AI are transforming our services. Our Open Library strategy outlines our ambitious plans and how they contribute to student success and research excellence.  We are part of the Students & Education Directorate, which manages the student lifecycle from application to graduation and beyond.

 

This role is based within the Service Design & Delivery department that is responsible for providing services and spaces for the entire King’s community by: providing spaces, physical & digital, that are fit for a ’21st Century Library’ and ensuring they are managed to maximise impact; providing systems and technology that underpin and enhance service delivery; maximising the availability of our lending collections and delivering first-line services that are welcoming and make the library accessible to all; ensuring customer insight is captured, analysed and fed into the design of our services.

Library Assistants contribute to the work of the Frontline Services team by supporting the delivery and operation of our first-line enquiry service across Libraries & Collections; enabling users to access our resources, services and facilities and maintaining library spaces. Library Assistants act as an identifiable and welcoming presence for our users and have an understanding of the breadth of the library’s work in order to respond, signpost or refer enquiries effectively and promote our services.

 

This is an exciting opportunity for candidates interested in supporting delivery of evaluation and design of a service, and who wish to utilise their skills and expertise in Library stock and circulation tasks, customer service, and admin duties. This is an opportunity to grow your skills in data gathering, project work, adapting to new technologies and systems, and reacting flexibly to new working practices.   

 

All grade 3 staff are assigned a placement brief within a particular team but may be moved across to a different placement brief elsewhere within Libraries & Collections in order to support service needs or your development.

 

All Libraries & Collections staff are encouraged to take responsibility for their own performance and development, through agreeing clear objectives, maintaining professional awareness and reflecting on own performance. We expect all colleagues to role-model a positive, proactive, flexible and committed approach that encourages others.   

 

You will be required to participate in frontline services as required, including contributing towards a rota for evening and weekend working.