Head of MBA Operations (KD13047) – Bath, BA2 7AY

Overview

Head of MBA Operations (KD13047) – Bath, BA2 7AY

About the Role

We are seeking a dynamic and strategic leader to join the School of Management as Head of MBA Operations. This is a high-impact leadership role at the heart of our Professional Services team. Reporting to the School of Management’s Director of Operations, you will provide visionary leadership to the MBA Operations team, which brings together three specialist sub-teams: MBA Recruitment & Admissions, MBA Programmes, and MBA Careers. From attracting top global talent to delivering transformative learning experiences and career outcomes, your leadership will be instrumental in shaping the future of our MBA provision.

Our MBA programme is central to the School’s global reputation and this role is pivotal in ensuring the successful implementation of the School’s MBA programme. You will collaborate closely with senior academic leaders including the Associate Dean for Education, the Director of Teaching for MBA Programmes, and the Director of Studies. Together, you’ll align operational delivery with strategic goals, ensuring our students receive an exceptional experience from application to graduation and beyond. Your work will help ensure that our MBA remains globally competitive and renowned for student success.

Key Responsibilities

• Lead and inspire the MBA Operations team to deliver excellent service in recruitment, programme delivery, and career support. 
• Drive strategic development of MBA provision in partnership with academic and professional services colleagues, contributing to the long-term development of the MBA, ensuring it reflects both academic rigour and market needs.
• Champion operational excellence, embedding a culture of continuous improvement and innovation across all aspects of our MBA provision.
• Enhance student experience and outcomes, supporting the development of diverse, ambitious cohorts that enhance the School’s global reputation.

Who We’re Looking For

We are seeking a confident and experienced professional with a strong track record in operational leadership, preferably within a higher education or similarly complex environment. The ideal candidate will bring strategic insight, excellent people management skills, and a deep understanding of the demands and expectations associated with MBA-level education. You will be working at the intersection of strategy, operations, and student success, directly influencing the experience of future business leaders. 

You will be:

• A collaborative leader with the ability to inspire and manage high-performing teams.
• Experienced in collaborating with senior academic and professional colleagues.
• Strategic and analytical, with the ability to align operational delivery with broader institutional goals.
• Committed to delivering exceptional student experiences and outcomes.
• Experienced in handling complex projects and driving service improvements.

This is an exciting opportunity to shape the future of MBA provision at one of the UK’s leading business schools. If you are motivated by impact, thrive on collaboration, and are ready to lead with vision, we would love to hear from you.

Further Information

This role is offered on a full-time (36.5 hours per week), permanent basis.

For an informal discussion about the role please contact Rohan Surana (Director of Operations) on rs2798@bath.ac.uk

However please ensure that you submit your application through the university website.

We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equality and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students and encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment.

We’re very proud to be a signatory of the Armed Forces Covenant. an accredited Disability Confident Leader; autism friendly university, committed to building disability confidence and supporting disabled staff. 

What we can offer you

We’re continually expanding our benefits package to better support you and enhance your experience with us and the below is just an example of some of the many great benefits we offer:

• Free counselling services through Health Assured
• Cycle to work scheme
• Electric vehicle salary sacrifice scheme
• Staff discount at Team Bath gym
• Staff discounts on postgraduate tuition fees
• Staff discount on language courses
• Generous employer contributory pension schemes
• Generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work life balance
• A wide range of personal and professional development opportunities including Apprenticeships, LinkedIn Learning and more
• Free entry to the Holburne Museum in Bath
• Local discounts and more
• A family-friendly workplace 
• An excellent reward package that recognises the talents of our diverse workforce
• Relocation allowance
• Visa reimbursement and Interest-Free Loan to help with the cost of some immigration expenses

Find out more about our benefits and watch the video to hear from our staff about what makes the University of Bath a great place to work as well as following us X and LinkedIn.

 

Closing Date: 28 Oct 2025

Department: Management, Specialist and Administration

Salary: £47,389 to £56,535