Overview
Head of People – Digital & Technology – London, Greater London
Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.
All the details
Marks & Spencer is on a journey of digital transformation, and we need a Head of People who can shape the future of work for our Digital & Technology teams. This is a high-impact leadership role, partnering with senior leaders to drive cultural change, build high-performing teams, and deliver organisational effectiveness at scale.
If you’re passionate about shaping the future of work and driving meaningful change, we’d love to hear from you.
To stay close to customers, our support teams are in the office three days a week as we believe that skills are developed through collaboration, and that spending time together makes us more creative and connected.
Due to high interest, this role may close earlier than advertised. We recommend applying as soon as possible.
What you’ll do
Your key accountabilities will include:
- Define and deliver a People agenda aligned to business priorities.
- Champion inclusion and diversity while building future skills capability.
- Foster a high-performance culture through strong leadership and engagement.
- Use data and insights to inform decisions and improve outcomes.
- Act as a trusted advisor to senior leaders, influencing change and transformation.
Who you are
Your skills and experience will include:
- Proven experience in strategic HR leadership within complex organisations.
- Ideally, experience supporting technology functions in retail or similar sectors.
- Strong stakeholder management and change leadership skills.
- Commercial mindset with expertise in organisational design, TUPE, and people analytics.
- Resilient, pragmatic, and comfortable leading teams while rolling up your sleeves when needed.
What’s in it for you?
Working at M&S means being part of something bigger – helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.
Here are just a few of the benefits that make working here even more rewarding:
- 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation
- Competitive holiday allowance with the option to buy more
- Discretionary bonus schemes linked to your performance and ours
- Strong pension and life assurance to help plan for the future
- Tailored induction and training to support your development from day one
- Exclusive perks and savings through our M&S Choices portal
- Market-leading family policies, including parental, adoption and neonatal leave
- 24/7 wellbeing support, including virtual GP access and mental health services
- One paid volunteer day a year to support a cause that matters to you
Everyone’s welcome
We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.
We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.
If you feel you’d benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
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