Overview
HR Transformation Managing Consultant – Emerging GBS Technology & AI – London
Reference Code: 346291-en_GB
Contract Type: Permanent
Professional Communities: Strategy & Transformation
At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client’s challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.
Join us in shaping the future of HR. At Capgemini Invent, we’re reimagining the future of HR through next-generation Shared Services, powered by Agentic AI and intelligent automation.
Our approach integrates dynamic experience layers to deliver seamless, personalised employee journeys, transforming HR into a strategic enabler of business growth. Be part of a team that blends innovation, data, and design to create human-centric solutions for the workforce of tomorrow.
YOUR ROLE
In this role, you will play a pivotal leadership role in shaping the future of HR and GBS by:
· Leading the end-to-end transformation of HR & GBS Operating Models, from strategy through to implementation. This includes designing future-ready service delivery models (e.g., shared services, outsourcing, CoEs) and embedding AI and automation technologies to drive efficiency and employee-centricity.
· Driving the identification, prioritisation, and delivery of AI and automation use cases across the employee lifecycle—leveraging tools like ServiceNow, Microsoft Power Platform, and other intelligent platforms to enhance employee experience and operational performance.
· Championing a data-driven approach to workforce planning, organisational design, and performance measurement—using analytics, benchmarking, and scenario modelling to inform strategic decisions and optimise resource allocation.
· Building strong relationships with senior stakeholders, including C-Suite leaders, to ensure alignment, adoption, and behavioural change alongside technical transformation. You will facilitate workshops, influence decision-making, and lead change management efforts.
· Overseeing the delivery of digital HR solutions that improve employee experience, including self-service, case management, and AI-powered knowledge management platforms.
You will also have the opportunity to contribute to the business and your own growth through:
· Business Development – Leading thought leadership in AI for HR, contributing to proposals, RFPs, and client pitches, and representing the firm at industry events.
· Internal Contribution – Driving innovation through campaign development, whitepapers, internal forums, and the evolution of our HR transformation offerings.
· Learning & Development – Engaging in continuous learning through certifications, training, and mentoring to stay ahead of emerging technologies and trends.
YOUR PROFILE
· Proven leadership in delivering HR transformation programmes, particularly within GBS environments, with a strong track record of deploying digital and AI-enabled HR solutions (e.g., Leena AI, Eightfold.ai, Textio).
· Experience with enterprise platforms such as ServiceNow HRSD, Microsoft Viva, Power BI, and Power Automate, with the ability to implement scalable, employee-centric solutions.
· Expertise in designing GBS Target Operating Models and optimising end-to-end HR processes using tools like Visio, Signavio, or Celonis—infused with Agentic and Generative AI capabilities.
· Strong consulting mindset and stakeholder management skills, with the ability to influence, lead cross-functional teams, and drive adoption of new ways of working.
· Passionate about enhancing employee experience through digital innovation, automation, and continuous improvement.
WHAT YOU’LL LOVE ABOUT WORKING HERE:
You will be part of the Employee Experience & HR team, which has a collaborative culture. You will work with a diverse group of talented professionals who are passionate about HR, technology, Employee Experience, AI, and dedicated to delivering exceptional solutions to diverse clients. A team that thrives on creativity and innovation, constantly pushing the boundaries of what’s possible.
We are delighted to have received the “Glassdoor Best Places to work UK’ accolade for 5 consecutive years, to see what it’s like to work at Capgemini Invent, visit our Glassdoor page.
NEED TO KNOW
At Capgemini we don’t just believe in inclusion, we actively go out to making it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring you whole self to work.
We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.
Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy.
CSR
We’re also focused on using tech to have a positive social impact. So, we’re working to reduce our own carbon footprint and improve everyone’s access to a digital world. It’s something we’re really serious about. In fact, we were even named as one of the world’s most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you’ll join a team that does the right thing.
Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice.
We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance.
ABOUT CAPGEMINI
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 350,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.
