Interim Head of Managing Agents – Surrey

Please note: This is a Fixed Term Contract (Duration – 6 months)

Additional role requirements:
DBS Check
Full UK Driving License

Are you ready to take the lead on managing agent relationships and championing resident experience?
We’re looking for a confident and strategic Interim Head of Managing Agents to join our Customer Services Directorate. This is a pivotal leadership role where you’ll oversee high-value contracts, drive compliance, and make sure managing agent services deliver real value for money.

You’ll also act as a strong advocate for residents, ensuring their voices are heard in every decision and that managing agents are accountable for high standards of service. If you’re passionate about delivering excellence, influencing change, and making a real impact, we’d love to hear from you.

What’s in it for you.

In addition to the salary, we offer a number of benefits, including:

• High street discount schemes
• Health cash plans
• 26 days’ annual leave, increasing to 29 after three years, with the opportunity to buy more
• Flexible bank holidays take them when it suits you
• Car leasing scheme
• Hybrid working offering you the flexibility to thrive in your role. You’ll have the opportunity to blend the best of both worlds, spending approximately two to three days per week in the office once settled in the role. This is flexible and depends on meeting cycles and board activity. We also offer an optional nine-day fortnight scheme, allowing you to compress your hours if it suits the role.

What you’ll be doing

• Lead and manage relationships with managing agents, ensuring contracts deliver compliance, transparency, and value for money

• Oversee budgets, service charges, and year-end accounts, challenging agents where standards fall short

• Ensure compliance with housing legislation, leasehold law, and RSH Consumer Standards

• Act as the lead contact for managing agent issues, including complaints, Housing Ombudsman cases, and disputes

• Champion a resident-first approach, ensuring engagement and consultation is meaningful and effective

• Support safeguarding responsibilities and ensure vulnerable residents are protected

• Provide strategic leadership, coaching, and development for your team

• Represent PA Housing externally at sector forums, panels, and high-level meetings

• Use data and insight to monitor performance, identify risks, and drive service improvement

• Promote innovation and challenge traditional housing practices to deliver better resident outcomes

What we’re looking for:

You’ll be a great fit if you:

• Have senior leadership experience in housing, property management, or community engagement

• Bring proven expertise in managing contracts, budgets, and multi-tenure schemes

• Understand leasehold law, service charges, compliance, and regulatory standards

• Are confident engaging and influencing stakeholders at the highest levels

• Have excellent negotiation, problem-solving, and decision-making skills

• Can inspire, coach, and lead a high-performing team

• Use data and insight to shape strategy and drive improvement

• Always keep residents at the heart of decisions, ensuring accountability and transparency

If specific qualifications are required, please upload them with your application to demonstrate your eligibility.

At PA Housing, we believe in respect, integrity, and accountability. Our work is about people not just properties and we’re always looking for ways to do better. If that sounds like your kind of place, we’d love to hear from you.

Disclosure and Barring Service:

This role requires of the successful candidate to complete a standard DBS check. A standard DBS check will show any spent and unspent convictions.

So why do we need to know this information? This role will be required to visit / support PA Housing residents in their own homes on a regular basis. Therefore we have a duty to our residents to ensure that we have taken precautions regarding who will be visiting them and representing PA Housing.

Having unspent convictions will not necessarily preclude you from being recruited into the role; if you are potentially the successful candidate, we will complete a risk assessment with you to understand the circumstances around your conviction, how relevant they are to the post you have applied for and what remedial action , if any, have you have taken since your conviction. Suitable references will also need to be obtained prior to commencement of employment.

AGENCIES: We know where you are if we need your support so please do not contact us.

To apply for this role please click on the apply button or for any enquiries please email recruitment@pahousing.co.uk – We reserve the right to close this job advert early if we receive a sufficient number of applications. Therefore, we advise you to apply promptly to ensure your application can be considered.