Overview
Company description
Job Title: Internal Communications Coordinator
Location: Oldbury – Hybrid – Three Days in Office
Employment Type: Permanent
Hours: Monday-Friday
AA Summary
Think the AA is just about roadside assistance? Think again!
As one of the UK’s most trusted brands, we provide a wide range of services to millions of customers. From comprehensive Home and Motor Insurance to personalised Financial Services like Loans and Savings, and outstanding B2B, Consumer, Business Services, Driver Training, Car Care, and Service Maintenance and Repair, we’ve got you covered. Our mission is to keep Britain moving, and we’re looking for dedicated individuals to join our team. Ready to join us?
#LI-EJ1 #LI-Hybrid
This is the job
As our Internal Communications Coordinator, you’ll be at the heart of how we engage and inform our Road Operations teams, including patrols, technicians, and Control Tower colleagues. You’ll help deliver clear, timely, and engaging communications that connect people to our strategy and support them in doing their jobs safely and confidently.
What will I be doing?
- Managing the internal communications mailbox and coordinating content with stakeholders
- Creating and maintaining targeted distribution lists
- Planning, writing, and publishing operational messages across platforms like SharePoint, Poppulo, Viva Engage
- Measuring communication effectiveness through analytics and feedback
- Supporting campaigns and events that bring our strategy to life, such as awards, conferences, and roadshows
- Collaborating with stakeholders to ensure messaging is relevant, inclusive, and impactful
What do I need?
- Experience in field-based, or operational environments
- Understanding of how to tailor messages for diverse audiences
- Passion for connecting people to purpose and strategy
- Strong copywriting and storytelling ability
- Experience engaging remote or frontline colleagues
- Confidence working with stakeholders across different levels
- Familiarity with tools like Outlook, Excel, Teams, SharePoint, Viva Engage, Poppulo, and Stream
- Proven experience in internal communications or content creation
- Organised, proactive, and adaptable with a creative mindset
- Comfortable working to deadlines in a fast-paced operational team
Additional information
We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:
- 25 days annual leave plus bank holidays + holiday buying scheme
- Worksave pension scheme with up to 7% employer contribution
- Free AA breakdown membership from Day 1 plus 50% discount for family and friends
- Discounts on AA products including car and home insurance
- Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
- Company funded life assurance
- Diverse learning and development opportunities to support you to progress in your career
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
Plus, so much more!
We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.
