Overview

Labour Planning Manager – Newcastle Upon Tyne, Tyne and Wear

  • This is a full-time role, however flexibility in this will be considered
  • We know that having a work-life balance is important, so we offer our colleagues as much flexibility as possible in line with the needs of their role
  • The base location for this role is Greggs House, Quorum Park, Newcastle Upon Tyne, NE12 8BU

Main Responsibilities

System ownership & configuration

  • Take overall accountability for the configuration of the WFM system, including forecasting, the labour model and scheduling rules
  • Maintain core configuration – pay codes, punch rules, scheduling rule sets, volume drivers, retail hierarchy, bank holidays and scheduled batch jobs
  • Apply robust change control: configuration changes are documented, tested and approved before going live
  • Manage system access, roles and permissions in line with governance
  • Work alongside IT to ensure that critical interfaces (POS, SuccessFactors, SAP Payroll, BI and the LaborPro labour standards feed) are defined, tested and working; review daily exceptions and resolve or escalate failures

Forecasting, scheduling & wage control

  • Ensure that the WFM system is utilised effectively to produce accurate sales and labour forecasts aligned to shop types, sales channels and day-parts
  • Utilise the WFM system to provide labour schedules (rotas) for our shop teams which meet labour demand, availability and comply with all working time regulations, including preparation for the Employment Rights Act (ERA)
  • Work with the Finance team to ensure that system forecasts and labour costs are aligned with finance views and budgets, and that any differences and risks are clearly articulated
  • Model the impact operational changes will have on labour costs and the wage ratio
  • Work closely with the Labour Standards Manager to ensure labour standards are up to date, reviews are prioritised and LaborPro outputs flow correctly into UKG
  • Lead seasonal planning, including Christmas and New Year forecasts and plans

Support & third-party management

  • Act as the escalation point for complex system queries that cannot be resolved by Shop Support (via Hornbill) or shift leads in shops
  • Monitor support trends and take proactive steps to fix root causes
  • Work alongside third-party support partners (e.g. Axsium, Simms & Associates, UKG Support, Connors) to resolve issues and to develop and test new functionality
  • Keep process documentation and handover notes up to date to reduce reliance on any single person

Development, colleague experience & engagement

  • Support delivery of colleague self-service functionality in the UKG app (time off, availability, shift swaps / open shifts) and adoption targets
  • Lead testing of new functionality and UKG releases, including test plans and impact on end users
  • Work alongside the training team so that changes to functionality are effectively trained out to shop teams
  • Work alongside retail teams to drive engagement and work collaboratively to overcome resistance or challenges; spending time in shops to improve both the end-user and customer experience
  • Understand operational challenges and propose effective solutions so that system outputs are credible
  • Support all central retail initiatives, ensuring effective labour planning underpins retail operations

Ideal Candidate

You’ll fit right into this role if you have…

  • Experience of working with WFM systems – UKG Pro WFM / Dimensions / Workforce Central (or Kronos) 
  • Understanding of forecasting techniques, labour measurement and labour models
  • Understanding of timekeeping, pay rules, scheduling and UK working time regulations
  • Mathematical and analytical, with strong Excel skills
  • Experience of testing system changes and managing change control
  • Excellent communication skills at all levels, able to explain technical issues to non-technical colleagues and engage key stakeholders
  • Able to step in quickly, prioritise and work independently during a period of cover

We’d also like to know if you have…

  • Experience of labour standards software (e.g. Connors LaborPro)
  • Knowledge of system integrations, data feeds and reporting tools (e.g. Power BI, SQL, Boomi)
  • Experience of managing third-party suppliers or consultants
  • Multi-site retail or food-to-go experience

 

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