Overview
Salary: £28598 – £34434
Shift hours: 37
This is a fast-paced service that provides transportation for SEN children and young people, as well as older members of the community. Therefore, this pivotal role is to support the successful delivery of Passenger Transport Services by ensuring the provision of an excellent and ‘customer-focused’ can-do service to all stakeholders, which reflects the vision, values, aims and objectives of Coventry City Council and its partners.
Working with an experienced team of coordinators and Supervisors across a two-week shift pattern from 6.45 am – 6.30 pm, you will be engaging children, young people, parents/carers, schools, children’s and adult services daily in an ever-changing, challenging but rewarding role, that includes:
- To provide ‘on-site’ supervision and deployment of all operational staff and vehicles.
- Maintain all administrative processes and procedures, ensuring all information recorded and/or obtained is clear and accurate at all times.
- Operation of vehicles, escort duties, and/or ancillary duties in relation to the delivery of Passenger Transport Services.
- To deputise for the Passenger Transport Supervisor as and when required and on appropriate issues.
All candidates must have the Right to Work in the UK. We are currently not offering sponsorship for this role.
This post is exempted under the Rehabilitation of Offenders Act 1974 and as such, appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).
You will be experienced at working within a busy, diverse customer-facing service with a calm, solution-focused approach. You will have an understanding of safeguarding, health and safety and quality control and compliance. You will have experience in supervising people. You will have the ability to respond to complaints, queries in a sensitive, empathetic manner and offer support to various stakeholders. Therefore, skills and traits such as being motivated, a multitasker, flexible, organised, IT competent, a team player and a can-do problem solver will stand you in good stead for this role.
Professionalism and a good work ethic are an essential part of our service. We expect our assistants to:
- Respect all clients and treat them with sensitivity and dignity at all times.
- Be flexible in working contracted hours over a standard working day and a 5-day working week on a rota.
- You need to be very patient, always calm, resilient and understanding of the needs of SEN children and vulnerable adults.
If you need help or support to complete your application, please visit our accessibility page to see how we can assist you.
Guaranteed Interview Scheme – As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you’ll need to meet the minimum requirements for the role and identify with one of the below criteria:
- Members of the Armed Forces and veterans
- Are currently in care or have previously been in care
- If you consider yourself to be disabled or if you have a long-term health condition
For full details on the application process, please read the attached document on our jobs page labelled ‘Coventry City Council Application Process’. If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification that the Council considers to be reasonable.
Reference: coventrycc/TP/497/11474
