Patient Pathway Tracker, GSM Management – Chertsey

The postholder will:
• Pay particular focus to the tracking of patient overdue follow-up 
appointments, introducing robust systems to avoid ‘lost to follow up’.
• Validate and monitor the Trust’s performance against the Referral 
to Treatment 18 week waiting times standards, ensuring patients 
receive treatment within the required timescales through monitoring 
and auditing elective patient pathways.
• Work as a member of the pathway tracking clinical team acting as 
a ‘local expert’ on patient pathway RTT 18 week guidance, 
reporting mechanisms and service improvements that will improve 
patient experience & facilitate the provision of accessible and high 
quality care.
• Be key in overseeing RTT 18 week performance management 
across the specialties, providing expertise & support for the
delivery & achievement of patient RTT standards.

Main duties of the job

• To actively monitor the departments overdue follow up lists, prioritising patients appointment dates and working towards clearing the waiting lists
• To work closely with the General Manager, Assistant Service Managers, , Clinical Office Team Leaders, Appointments Centre, Clinical Office Staff and Outpatient teams, Clinical staff and nursing staff within the division to ensure patients are actively managed through patient pathways.
• To ensure that appropriate requests for investigations are monitored following the clinician’s instructions. If diagnostic delays occur or appear imminent liaise with the relevant service for action.
• To monitor patient’s pathways from referral, through diagnostics, treatment planning and treatment, highlighting any potential delays in the pathway and ensuring accurate data collection to support the process and report to clinical offices any discrepancies.
• To ensure all information relating to the patient’s pathway clearly identifies all relevant target dates to aid other users of the relevant systems, such as Cerner in allocating resources appropriately.
• To provide, local training and support to other staff within the Trust regarding Referral to Treatment rules, processes and procedures.
• To adhere to the Trust’s Joint Access Policy and related national RTT Frameworks.

Working for our organisation

Ashford and St. Peters Hospitals NHS Foundation Trust serves a population of more than 410,000 people living in North-West Surrey, parts of Hounslow and beyond.

Over 3,700 highly trained doctors, nurses, midwives, therapists, healthcare scientists and other support staff make up our workforce, providing a wide range of services across our two hospital sites, Ashford, Surrey and St Peter’s, Chertsey, Surrey.

We also run many specialist clinics in the community and local community hospitals and other healthcare facilities.

Our vision is to be one of the best healthcare Trusts in the country. There has never been a better time to join us in the NHS at ASPH. We are committed to providing continuous professional development and flexibility to shape our workforce around our patient care.

We are expanding our theatres at Ashford Hospital and moving towards this becoming our dedicated elective centre. We want to create a state-of-the-art centre for excellence for planned surgical procedures.

We can offer you the full range of NHS benefits/discounts and in addition:

• Excellent pension scheme and annual leave entitlement
• On-site Nurseries
• On-site staff cafes
• On-site parking
• Support in career development
• Salary Sacrifice schemes including wage stream, lease cars, Cycle to Work schemes and home electronics

Adverts may close early, so applicants are encouraged to submit an application as soon as possible.

For more information about a career at ASPH please visit:
www.asph-careers.org

Detailed job description and main responsibilities

Successful candidates need to hold an RSA, NVQ or equivalent typing/ computer skills with English GCSE as minimum and experience of using Microsoft Office package.

You need to have previous admin experience of working in a busy office dealing with conflicting demands. It is important in this role to be able to communicate effectively and take personal responsibility.