Overview
Radio Delivery Agent (Assembly, Bristol, United Kingdom)
Why this job matters?
Engineering Services is at the heart of BT's service delivery – we plan, build and maintain BT’s 5'700 exchanges and 289 radio sites across the UK and we maintain 10 data centres and 25 EE sites.
We understand and care about what our customers need. ES helps BT provide an “always on” customer service experience in an increasingly demanding world. Our job is to keep the BT network safe and working 24/7/365. We’re also excited to be building the networks of the future – 5G, software defined networks, and network convergence, to name a few.
We stay one step ahead and respond to our customers’ ever-changing needs. We react quickly and are always looking to improve our responsiveness and reliability. In a nutshell, we use our engineering expertise to protect and build the services of today and tomorrow, for our customers – around the clock and wherever they are – and we need you to help us do this.
Responsibilties:
Working within the following 3 areas – power, radio & electronics to create a fluid, monthly plan of work in line with demand owners forecasts and capacity within the field. Making use of effective reports and systems to undertake RCA and Jeopardy management.
Proactively raise awareness of mis-balance in demand to forecast and agree corrective action with relevant stakeholders.
Identify performance concerns and work with team and/or alone to undertake structured problem solving to continuously improve Plan performance and accuracy.
Ensure all tasks (including backlog) in the plans are correctly dated. Undertake task dependency analysis and progressing tasks to a fluid status in line with plan delivery and customer expectation.
Review requests for tasks from field to ensure they are relevant, have appropriate forecasts associated before creating and adding into plans.
Building collaborative relationships and keeping key stakeholders and customer informed to ensure plan accuracy and priorities are met.
Ensuring that mandatory Power compliance routines are delivered by their target dates by using various power reports.
Working closely with power policy teams and PIRM administrator to ensure power routines progress into the monthly plans.
Building tasks and supporting new initiatives in the power space in conjunction with power policy teams.
Track programme dependencies and delivery, using physical trackers & systems to manage the fluidity of work in line with customer expectation, field supply & Forecast. Engaging both field and support teams to drive programme success.
Responsible for scheduling rigging work (inc backlog) for a region, ensuring riggers have fully fluid jobs and all dependencies have been arranged.
Health and Safety Routines planned within SLA.
Tasks are built and pinned with correct task types and estimates.
Manage and raise POs for third party access costs including site costs, additional equipment, and Traffic Management.
Work closing with Rigging manager and field team to resolve issues and deliver the Radio plan of work.
Skills:
Be conversant with the latest Microsoft packages.
Experience in being able to provide insight and analysis utilising different data sources.
Understanding of Technology systems and how they link together including engaging with ASG teams to proactively rectify issues before/as they arise. (fos / swdt / wfmt / field schedule )
The ability to actively participate in the development and implementation of best practice solutions that enables continuous improvement.
To be able to confidently participate and facilitate both virtual and face to face meetings.
Working with internal and external partners to deliver to quality and on time expectation.
The ability to work independently and as part of a team to resolve issues in a timely fashion.
You will be a brilliant team member, who is a supportive and positive team player who can work alone.
Benefits
BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
22 days annual leave (not including bank holidays), increasing with service
24/7 private virtual GP appointments for UK colleagues
2 weeks carer’s leave
World-class training and development opportunities
Option to join BT Shares Saving schemes.
About us
BT Group was the world’s first telco and our heritage in the sector is unrivalled. As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business.
Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other.
While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies.
Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.
A FEW POINTS TO NOTE:
Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.
DON'T MEET EVERY SINGLE REQUIREMENT?
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway – you may just be the right candidate for this or other roles in our wider team.
