Overview
Resales Sales Consultant – Farringdon, EC1N 8JS
Role: Resales Sales Consultant
Salary: £37,565
Location: Farringdon
MTVH conducts an annual review of salaries for colleagues. The salary displayed does not reflect any agreements reached during our 2025 review
About MTVH:
Metropolitan Thames Valley Housing is one of the UK`s leading providers of affordable housing and care and support services. We employ over 1900 people to manage and develop our large portfolio of nearly 57,000 homes serving over 75,000 customers across London, the East Midlands, Southern and the East of England.
This role:
- Hit or exceed monthly targets on buyer offers and KPIs on listings.
- To handle customer enquiries (by telephone and email) in a professional and supportive manner, displaying product knowledge and regulatory expertise.
- Log all customer contacts, maintaining accurate records using the appropriate database and case management systems relating to resales and interim staircasing.
- Collate audit compliant application packs, carrying out relevant checks on buyer’s credit history and follow anti-money laundering procedures.
- Effectively manage resales and interim staircasing caseload and help to achieve or exceed the resales and interim staircasing targets.
- Ensure that all activities are progressed in accordance with MTVH resales and interim staircasing policies and procedures.
- Support customers during the resales and interim staircasing process by providing effective advice on the procedure and keeping the customer updated
- Provide effective advice and interpretation of leases and home ownership issues to internal and external stakeholders.
- Offer marketing advice and expertise, ensuring compliance with CPR and Homes England capital funding requirements.
- Ensure that customer data is held in strict compliance with General Data Protection Regulation (GDPR) and best practice across the team
What you’ll need to succeed:
- Demonstrable understanding of property resales & interim staircasing processes.
- Practical knowledge of Shared Ownership products and money laundering regulations.
- Ability to interpret leases and have broad legal knowledge of Home Ownership products.
- Ability to work with minimum supervision and to extremely tight deadlines.
- Ability to interpret financial information and broad knowledge of financial assessments.
- Ability to use a broad range of IT systems
- Understanding of mortgages and mortgage market.
- Educated to GCSE Grade 4/5 (Was Grade C) (or equivalent work experience)
Interview Dates: TBC
Please note :- we do not currently offer visa sponsorship.
What’s in it for you?
Our benefits include:-
- 28 days annual leave plus 8 bank holidays (pro rata for part time) per year
- 2 volunteering days per year for things like helping out in local communities
- An additional ‘Beliefs day’ once a year to have an extra a day off
- Supported family friendly approach with extended parental leave
- Enhanced pension with matched contributions of up to 9%
- Option to buy or sell up to 5 days annual leave per year
- Life assurance cover 3 x your salary
- Cycle2work scheme
- Hybrid Working – Dependent on job role and department
- Health cash plan scheme for your everyday healthcare needs which you can add your family members too
- Tenancy deposit – interest free loan to help with rental deposits and season Ticket loan
- Access to extensive learning and training opportunities with Wisebox platform
- Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues
- Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support
- Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation
About us
We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH.
Learn more about our benefits and organisation by viewing our attached document
Our promise
Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ‘Serving people better every day’ to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme.
We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other’s wellbeing.
We provide a platform of Network groups for employees to share views, tell us what we’re doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:-
- Gender
- Ethnicity
- LGBTQ+
- Disability
Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together!
We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.
