Overview
At IRIS FMP International, part of the IRIS Software Group, we help businesses pay their people across the world – accurately, on time, and in full compliance with local laws.
Our International Operations team manages payroll delivery in multiple countries, working closely with clients and in-country payroll partners to make sure everything runs exactly as it should. We’re organised, precise, and great at building strong, long-term relationships.
We’re now looking for a Senior International Operations Advisor to join us on a 12-month fixed-term contract to cover maternity leave.
☁️ What the Team Does
Our team sits at the heart of international payroll delivery for IRIS.
We connect clients with our network of in-country partners – coordinating data, managing timelines, and ensuring every step of the process happens on schedule.
Each Advisor looks after a small group of key clients (typically 5-10) covering 10–15 country payrolls across the UK and continental Europe. It’s a role that blends structure, service, and partnership – giving you the chance to build trusted professional relationships (and often genuine friendships) with the clients who rely on you.
💡 What Will You Be Doing?
- Manage the end-to-end payroll process for your portfolio of international clients
- Coordinate the flow of data between clients and payroll partners, ensuring accuracy and timeliness
- Act as the main client contact – answering questions, resolving issues, and keeping everyone informed
- Track key deadlines and make sure every payroll cycle stays on schedule
- Support audits and maintain accurate documentation for compliance
- Monitor KPIs / SLAs and report performance clearly
- Review and improve internal processes to make life easier for clients and colleagues
- Check in regularly with clients to plan ahead and strengthen relationships
This is a well-structured, stable role – typically busier towards month-end, with quieter periods at the start of each month for client check-ins and forward planning.
🌟 What Are We Looking For?
- Excellent customer service and relationship-building skills – you’ll be the trusted point of contact for some of our largest global clients
- Confident managing multiple deadlines and stakeholders across different time zones
- Highly organised with strong attention to detail
- Proactive, calm under pressure, and able to prioritise effectively
- Fluent in English; an additional European language such as French, Spanish, or Italian would be a real plus
- Confident using Microsoft Excel and Office 365
- Previous experience in a client-facing payroll, operations, or service environment
- Experience working with international or multi-country payrolls would be advantageous, especially if you’ve coordinated between clients and in-country partners to deliver accurate, compliant results
🚀 What Can IRIS Offer You?
- The opportunity to manage global client relationships and oversee payrolls across multiple countries
- A supportive, friendly, and collaborative team culture
- Clear structure and stability – predictable monthly cycles and long-term client partnerships
- Remote working anywhere in the UK
- Professional development within a respected global payroll brand
- The satisfaction of helping businesses pay their people correctly, every time
💬 Our Application Process
We believe hiring should be fair, transparent, and supportive:
1️⃣ Apply Online
Send us your CV and a few basic details – no lengthy forms or unnecessary steps.
2️⃣ Initial Interview (plus Online Assessments)
You’ll have an informal chat with our Talent Acquisition team, followed by:
- CCAT: a short 15-minute timed test.
- EPP: an untimed personality questionnaire.
3️⃣ Competency & Technical Interview (MS Teams)
You’ll meet with the Hiring Manager and their Manager for a relaxed, competency-based conversation, plus a short quiz to explore your general payroll knowledge and approach to client management.
✉️ Ready to Join Us?
If you’re organised, people-focused, and enjoy bringing order and clarity to complex global processes, we’d love to hear from you.
Apply today and help us deliver world-class payroll operations for clients around the world.
Salary: Competitive plus bonus
Location: UK Remote, Manchester, Wigan, Slough, Leeds, Grimsby
