Overview
Station Control Manager – Rail Operations Centre (ROC Three Bridges)
Are you someone who enjoys working in a fast-paced problem-solving environment? Are you systematic and thorough in your approach and able to prioritise your workload? Can you communicate quickly and clearly whilst influencing at all levels? Do you have great situational awareness and the ability to remain calm under pressure? Are you looking to progress into a more challenging role?
If you can answer yes to all the above, please read on.
Govia Thameslink Railway (GTR) is the largest Train Operating Company in the UK, operating four brands across London and the southeast of England. Our brands are Gatwick Express, Great Northern, Southern and Thameslink, together operating over 3,800 individual passenger services completing around 1 million customer journeys daily.
We are looking to recruit people to join our Station Control Manager (SCM) team.
The key responsibilities of the Station Control Manager are:
- Monitor on the day train service at key defined stations on the GTR network and record incidents and occurrences in our logging system.
- Report delays to the relevant Train Service Managers and advise of likely impact to train services so that the Train Service Managers can take action to reduce the impact.
- Log on the relevant systems instances of delays at stations, allowing stakeholders to view delay narratives and the actions taken to mitigate.
- Prepare real time summaries and reports around daily performance and service preparedness for Senior Managers.
- Real time updating of our systems relating to unit allocations and diagrams changes.
- Work under the guidance and instruction from the Duty Network Operations Manager on duty as required.
About You
You will need to possess, to have or be able to demonstrate:
- The ability and willingness to learn and develop yourself with new skills, in a real time, very busy operational environment, working with colleagues and stakeholders to deliver our operational plans.
- Proven experience of working within a team to deliver joint goals and objectives.
- To be or become a strong leader, able to influence and persuade key stakeholders to deliver the best service and performance levels.
- Be innovative and an intelligent thinker with the ability to look ahead and proactively plan to avoid problems and challenges before they occur.
- Able to adhere to operational plans and processes and understand the impact of the implementation on service quality levels.
- Energy for continuous improvement – always striving to better processes and standards to deliver industry leading experiences to our customers.
Excellent analytical and computer skills – using the Microsoft suite of software and well as the ability to quickly learn the bespoke rail industry systems, as required, to monitor, record and improve GTR performance.
Benefits
As an SCM your benefits will include free unlimited travel on the GTR network, discounted travel on other train operators, an attractive pension scheme, generous annual leave and competitive salary of £38,527 (subject to pay award) and great satisfaction knowing you have played a part in helping our customers have a great journey with us.
Those successful will be either offered an immediate appointment or enter our talent pool where appointment is generally in seniority order.
