Overview
Support Engineer-IND0468 – India
Who we are…
Stats Perform collects the richest sports data in the world and transforms it through revolutionary artificial intelligence (AI) to unlock the most in-depth insights for media and technology, betting and team performance. With company roots dating back almost 40 years, Stats Perform embraces and solves the dynamic nature of sport – be that for digital and broadcast media with differentiated storytelling, tech companies with reliable and fast data to power their own innovations, sportsbooks with in-play betting and integrity services, or teams with first-of-its-kind AI analysis software. As the leading sports data and AI company, Stats Perform works with most of the top global sports broadcast companies, tech companies, sportsbooks, teams and leagues.
What you’ll be doing….
Working on incident and request management and form an active interface between clients and resolver groups
Record and classify received Incidents using ticketing tools and undertake an immediate effort in order to restore the service
Direct interaction with the clients through email and Teams communication channels to resolve product and platform issues and ensure zero breaches of SLA
Keep users informed about their Incidents’ status at agreed intervals and provide first-line investigation and diagnosis of all Incidents and Service Requests
Be a quick problem solver utilising the process knowledge and the ability to think on ones feed in times of priority
Be a team player when situation demands and the compatibility to be both introvert and extrovert
Ability to work under pressure with clients and internal stakeholders in the live production environment
Good communication skills and ability to think quick in a fast-paced corporate world where time is of the essence
Verify resolution with users and resolve Incidents in tools such Service Now to log Incident Reports
Effective in managing high severity incidents or escalations to ensure service availability with minimal delay and impact towards ensuring smooth operations
Basic/good understanding of Sports ie: Football, Basketball is a plus.
What we need from you
Technologies: MySQL, XML, JSON
Tools: ServiceNow, Filezilla, JIRA
Monitoring Tools: Nagios, Kibana
Stats Perform is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
