Train Services Agreement (TSA) Data Manager

🚆 TSA Data Manager – Keep the Railway Moving with Precision and Purpose

Location: Monument Place
Contract Type: Permanent | Full-time

Are you passionate about data, performance, and making a real impact in one of the UK’s most dynamic transport networks?
We’re looking for a TSA Data Manager to join our team at Govia Thameslink Railway (GTR) – where your insight and attention to detail will help power the daily success of the Class 700 fleet across our network.

🌟 The Role

As the TSA Data Manager, you’ll play a key role in ensuring GTR’s Train Services Agreement (TSA) runs like clockwork. You’ll take charge of collating, verifying, processing, and publishing performance data—covering availability, cancellations, delays, and service quality—helping GTR deliver efficient, reliable services every single day.

You’ll be the go-to expert for accurate performance insights, working hand-in-hand with a dedicated management team and collaborating with partners such as Siemens to keep our Class 700 fleet performing at its best.

🔍 What You’ll Do

• Manage and maintain daily performance records for the Class 700 fleet, ensuring full accuracy under the TSA terms.
• Provide robust data and analysis to support performance improvement targets and ensure GTR receives all income due under the TSA.
• Minimise counterclaims and challenges by delivering transparent, reliable daily performance data.
• Support swift resolution of commercial claims, aiding the wider performance management team at Three Bridges and Hornsey Depots.
• Produce clear and engaging performance reports, metrics, and visualisations.

• Provide administrative and analytical support to the Engineering Contracts Team, including managing purchase orders, documentation, and formal correspondence.

🧠 What You’ll Bring

We’re looking for someone who thrives on detail and collaboration, with the confidence to turn complex data into clear, actionable insights.

Essential knowledge & experience:

• Strong understanding of the Railway Industry and how partners collaborate.
• Experience managing commercial performance regimes and performance data.
• Familiarity with Railway IT systems (e.g. TRUST, GENIUS/Trent, Web Gemini).
• Experience working with Rolling Stock performance measures (availability, delays, cancellations, service quality).
• Working knowledge of finance systems such as ORACLE.
• Skilled in Microsoft 365 (Excel, Word, PowerPoint, Outlook) with strong data analysis and presentation skills.
• Excellent communicator who can influence and collaborate across all levels.

💡 Who You Are?

You’re detail-driven, analytical, and confident working with high-stakes performance data. You enjoy problem-solving, challenging assumptions, and improving systems and processes. Above all, you’re motivated by accuracy, accountability, and teamwork.

🚀 Why Join GTR?

• Play a vital role in the smooth running of one of the UK’s largest rail networks.
• Be part of a forward-thinking, data-driven organisation that values innovation and continuous improvement.
• Enjoy opportunities for growth, collaboration, and professional development in a supportive environment.

📩 Ready to Apply?

• If you’re ready to take ownership of this exciting challenge and help us deliver world-class rail services through data excellence, we’d love to hear from you.

👉 Apply today and help keep Britain’s railway moving efficiently and reliably — powered by your insight.

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