Overview
Visiting Officer – SW18 2PU
Job Introduction
Financial Assessment Visiting Officer
SC5 – SO2 £30,510 – £45,564
Fixed Term (2 years)
36hrs per week Full Time
Location: Richmond or Wandsworth Council (This role requires regular travel for home visits and a minimum of two days per week working from the office and minimal home working).
About the role
Are you a compassionate and detail-oriented Visiting Financial Assessment Officer?
Join our Financial Assessment Team within the Adult Social Care and Public Health Directorate. This is a customer-facing role focused on supporting vulnerable residents across Richmond and Wandsworth boroughs by conducting home visits, completing financial assessments, and helping individuals maximise their benefits.
As a Visiting Officer, you will support service users and their representatives through the financial assessment process, ensuring they understand their responsibilities and the council’s charging policies. You’ll conduct home visits where necessary, assist with completing forms, verify financial information, and provide clear guidance on contributions towards care costs. You’ll work closely with internal teams to resolve queries, maintain accurate records, and ensure assessments are completed promptly and in line with legislation and council procedures. You will need to be able to manage conflict and
No Previous Visiting Officer Experience Required
We welcome applications from individuals with strong customer service experience, even if you haven’t worked as a Visiting Officer before. If you’re passionate about helping others and delivering excellent service, we encourage you to apply!
About you
We’re looking for someone who:
- Has excellent interpersonal and communication skills.
- Is confident working independently and managing a varied caseload.
- Has strong numerical and analytical abilities.
- Is comfortable conducting home visits and working with vulnerable adults.
Desirable but not essential:
- Experience in Adult Social Care financial assessments or similar fields.
- Knowledge of the Care Act 2014 and social care charging policies.
- Understanding of deferred payments and welfare benefits.
Closing Date: 2nd November 2025
Shortlisting Date: w/c 03 November
Interview Date: w/c 17 November (face to face)
For an informal conversation please contact Amy Sibbick – Financial Assessments Manager via amy.sibbick@richmondandwandsworth.gov.uk
We may close this vacancy early once a sufficient number of applications has been received. Please submit your application as soon as possible to avoid disappointment.
Richmond & Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services.
We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know.
We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).
We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.
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£30,510 – £45,564
