Overview
Welcome Host – Castle Donington, DE74
Company Description
Working Monday to Friday, 8am to 5pm in Castle Donnington
Salaried position £31 per annum
‘Welcome host’ to support the reception services, meeting room bookings and administrative
duties. The role of the Welcome Host is to provide the highest level of care to clients and internal stakeholders, personally taking responsibility for requests to
ensure that they are completed in a timely manner, exceeding expectations where possible.
Job Description
This role is not just to look after the security of booking visitors into site, but to offer a great welcome; taking care of all the little things that make a real difference to the
experiences people have.
* Provide a warm, courteous, and prompt welcome on arrival for all guests and staff.
● Actively and positively engage with colleagues, clients, and other stakeholders to ensure a
seamless service experience.
● Ensure that all guests and staff are dealt with efficiently so that an exceptional high
standard of service is provided at all times, personally taking responsibility for their requests
to ensure that they are completed, exceeding their expectations where possible.
● To be fully aware and knowledgeable of all client spaces including all Welcome and
Hospitality areas to direct staff / guests or any queries as appropriate and always provide the
highest level of client care..
● Be reliable, flexible, honest and a strong advocate for BaxterStorey and the client team.
● Ensure that you are Security conscious. Be aware of Penetration Tests, tailgating and ensure
that all guests have a host and clearly display their visitor badge at all times.
● To be proactive and effective in the coordination and monitoring of meeting room bookings
to ensure maximum utilisation of meeting rooms, while taking into consideration the
practicalities / demands of other departments and clients.
● To provide a friendly and efficient service to all customers.
● To be responsible for assisting and delivering food and drink orders to clients in the
meeting rooms and event spaces whilst maintaining a friendly approach and going
the extra mile to anticipate needs.
● Treat your colleagues as you would expect to be treated..
● To show commitment to all company values in all aspects of your role.
● To attend to any reasonable request made by the client or by management.
● Communicate relevant information to key stakeholders in a timely manner.
Client Relationships
● Always portray yourself as an ambassador for Baxterstorey and your client
● Build a highly trusted relationship with Client staff and their Clients ensuring that we are
proactively engaging, listening, and promptly responding to queries, such as booking meeting
rooms.
● Anticipate the needs by actively and positively engaging with everyone ensuring you are
adapting to their individual requirements.
Qualifications
The ideal candidate will have excellent computer & communication skills, a proactive attitude, flexibility and ability to work with different teams and most of all, a genuine passion for delivering a 5-star service at all times in this high-end corporate environment.
Additional Information
What’s in it for you?
- Competitive holiday allowance
- Pension contributions,
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme.
- 24-hour confidential helpline for employees, providing counselling & information services.
- Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
- Our Training Academy provides excellent training and development opportunities for our people.
- Lunch on duty
